What's new @ Cayzu Help Desk

Newly Revamped Multi-Ticket Screen + 7 Other New Cayzu Help Desk Features

The Cayzu Help Desk team is excited to announce our latest feature release!

Here’s what’s included:

  • Newly revamped multi-ticket screen
  • Integration into SAML 2.0 (enhancing SSO)
  • Enhanced SSO to now support independent configuration per brand
  • Ability to notify/target specific agents when writing an internal note
  • Enhanced the support widget – supports multiple forms and enhanced customizations through CSS
  • Android APP now supports custom fields
  • Ability to force the requirement of both the Dropdown and Dependent custom fields
  • Integration into OneLogin (custom connectors)
  • Multiple other bug fixes and general performance upgrades

 

Newly revamped multi-ticket screen: We’ve spent a lot of time designing and improving the look and feel and usability of the new multi ticket screen will start acting as our new dashboard.  Using the below image as reference, here is what changed:

1-New look & feel – we’ve revamped the look and feel to make it more current and organized.

2-Ability to quickly Take a Ticket (assume ownership), Assign a Ticket and Delete a Ticket – All now done by hovering over a ticket.

3-Easier to now view and select your filters/views –We’ve expanded your views/filters on the left to make them easier to see and use.

4-More granularity with custom view creation –We’ve now expanded the ability to customize your ticket grid by allowing you to not only select ALL the columns you want to display but also be able to re-arrange the order as well.

5-Enhanced the ability to preview a ticket’s detail- From the main ticket grid, you will now be able to hover over a ticket to view not only the original message but also the latest comment.

6-New Overview view/filter- We’ve created and consolidated the most common views in a new filter/view option called: “Overview”. This will allow you to get a better/quicker view of tickets that need you or your team’s attention.

7-Recent Activity now available on your ticket dashboard – We’ve now made it easier to quickly re-visit existing tickets that you’ve worked on by listing them below the new filter/view table.

 

Integration into SAML 2.0 (enhancing SSO): We’ve now enhanced our SSO capabilities with the addition of SAML 2.0 integration.

Enhanced SSO to now support independent configuration per brand: Do you have multiple brands & end-user portals that each have their own unique personality and look and feel? Well now, you can now also support SSO/SAML individually for each brand as well.

Ability to notify/target specific agents when writing an internal note: Internal notes became much more powerful with the ability to target a specific agent(s) when working in a ticket.  Enable true team collaboration and get the help you need from the right people without having to re-assign a ticket.

Enhanced the support widget – supports multiple forms and enhanced customizations through CSS: The support widget now supports multiple forms as well as enhanced CSS customizations so you can now more easily build it into your own web site or internal portal.

Submit Ticket Widget Fro Brand Cayzu Helpdesk support

Android APP now supports custom fields: The Android app now supports viewing tickets with custom fields but also lets you use custom fields during ticket creation.

Ability to force the requirement of both the Dropdown and Dependent custom fields: We’v expanded custom fields to now allow you to set more granular control for both the drop down and depended field types.

Integration into OneLogin (custom connectors): Customers utilizing OneLogin can now expand their SSO/SAML log in duties using the OneLogin/Cayzu integration.

 

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