2.3.1 what's new @ Cayzu Help Desk

Multiple Mailboxes and 3 other new Cayzu Help Desk Features

The Cayzu Help Desk team is pleased to announce its newest software update which includes 4 new features and functionality!

Here’s what’s been released:

  • Multiple Maibox support
  • Ability to forward in an email to create a ticket
  • Ability to preview a FAQ, Topic or News Article
  • New Custom Field Option: Calendar Control


Multiple Maibox support:
 Speed up customer service by providing your customers a more targeted support experience by setting up specific departmental email addresses( ie – support@yourcompany.com & billing@yourcompany.com ) that are then linked to your groups.

Multiple Maiboxes support  - Cayzu Help desk
Multiple Maiboxes support – Cayzu Help desk

Ability to forward in an email to create a ticket: Not all your customers will email your Cayzu support email and instead email you personally.  Using Cayzu’s email forwarding, you can automatically create a help desk ticket for that customer by simply forwarding the email from your inbox with a few extra parameters.

Forward email -Cayzu Help Desk
Forward email -Cayzu Help Desk

 

Ability to preview a FAQ, Topic or News Article: Now you can quickly view a FAQ, Topic or News Article just as your customer would see it.

Preview FAQ - Cayzu Help Desk
Preview FAQ – Cayzu Help Desk

 

New Custom Field Option: Calendar Control:  Now allow your customers to use a calendar control to set dates (when the problem occurred, due date etc..) when submitting tickets.

Calendar - Cayzu Help Desk
Calendar – Cayzu Help Desk

 

Want to see it in action? Watch our 90 second live demo here :  Cayzu Demo on Youtube

Get started today! Cayzu Help Desk is easy to get started with.  Just sign up for our no obligation, no credit card trial at www.cayzu.com/sign-up

We look forward to your feedback as you use Cayzu Help Desk v2.3.1!

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