The Cayzu Help Desk team is pleased to announce its newest software update which includes 4 new features and functionality!
Here’s what’s been released:
- Multiple Maibox support
- Ability to forward in an email to create a ticket
- Ability to preview a FAQ, Topic or News Article
- New Custom Field Option: Calendar Control
Multiple Maibox support: Speed up customer service by providing your customers a more targeted support experience by setting up specific departmental email addresses( ie – firstname.lastname@example.org & email@example.com ) that are then linked to your groups.
Ability to forward in an email to create a ticket: Not all your customers will email your Cayzu support email and instead email you personally. Using Cayzu’s email forwarding, you can automatically create a help desk ticket for that customer by simply forwarding the email from your inbox with a few extra parameters.
Ability to preview a FAQ, Topic or News Article: Now you can quickly view a FAQ, Topic or News Article just as your customer would see it.
New Custom Field Option: Calendar Control: Now allow your customers to use a calendar control to set dates (when the problem occurred, due date etc..) when submitting tickets.
Want to see it in action? Watch our 90 second live demo here : Cayzu Demo on Youtube
Get started today! Cayzu Help Desk is easy to get started with. Just sign up for our no obligation, no credit card trial at www.cayzu.com/sign-up
We look forward to your feedback as you use Cayzu Help Desk v2.3.1!