New Automations, Enhanced Search & more – New @ Cayzu Help Desk

The Cayzu Help Desk team is excited to announce our latest feature release!

Here’s what’s included:

-Triggers (Automation)
-Re-designed search
-Ability to re-order Views
-Ability to bulk delete suspended tickets
-Expanded roles
-Expanded ticket history
-Enhanced quick add for contacts/companies
-Enhanced image controls for the end-user portal
-Added Quick Responses to Internal Notes
-New API calls
-Performance optimizations
-Misc bug fixes and other optimizations

Triggers (Automation): We’ve expanded our assignment rules to now include the ability to perform actions based on ticket changes. Previously, automations would only run when tickets were created.

Re-designed search: We’ve now made it easier to search, sort and filter your results using our new search enhancement.

Ability to re-order views: We’ve added the ability to now be able to sort your default and custom views from your main ticket grid.

Ability to bulk delete suspended tickets: We’ve added the ability to bulk delete suspended items

Expanded roles: We’ve expanded roles to now include the ability to disable the “Update & Resolve” button used in ticket updates.

Expanded ticket history: We’ve enhanced the ticket history to now include ticket merges.

Enhanced quick add for contacts/companies: Adding a company/contact is now expanded to allow you to add additional contact details upon save.

Enhanced image controls for the end-user portal: We’ve added the ability to crop & resize the banner image for your end-user portal:

Added Quick Responses to Internal Notes: We’ve added the ability to now include Quick Responses for internal notes.

New API calls: We’ve expanded our API calls to now include service calls.

Performance Optimizations: We’ve improved overall speed and reliability of the system through various optimizations.

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We look forward to your feedback as you use Cayzu Help Desk!

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