New Automations, Enhanced Search & more – New @ Cayzu Help Desk

The Cayzu Help Desk team is excited to announce our latest feature release!

Here’s what’s included:

-Triggers (Automation)
-Re-designed search
-Ability to re-order Views
-Ability to bulk delete suspended tickets
-Expanded roles
-Expanded ticket history
-Enhanced quick add for contacts/companies
-Enhanced image controls for the end-user portal
-Added Quick Responses to Internal Notes
-New API calls
-Performance optimizations
-Misc bug fixes and other optimizations

Triggers (Automation): We’ve expanded our assignment rules to now include the ability to perform actions based on ticket changes. Previously, automations would only run when tickets were created.


Re-designed search: We’ve now made it easier to search, sort and filter your results using our new search enhancement.

Ability to re-order views: We’ve added the ability to now be able to sort your default and custom views from your main ticket grid.

Ability to bulk delete suspended tickets: We’ve added the ability to bulk delete suspended items


Expanded roles: We’ve expanded roles to now include the ability to disable the “Update & Resolve” button used in ticket updates.

Expanded ticket history: We’ve enhanced the ticket history to now include ticket merges.

Enhanced quick add for contacts/companies: Adding a company/contact is now expanded to allow you to add additional contact details upon save.


Enhanced image controls for the end-user portal: We’ve added the ability to crop & resize the banner image for your end-user portal:

Added Quick Responses to Internal Notes: We’ve added the ability to now include Quick Responses for internal notes.

New API calls: We’ve expanded our API calls to now include service calls.

Performance Optimizations: We’ve improved overall speed and reliability of the system through various optimizations.

Get started today! Cayzu Help Desk is easy to get started with. Just sign up for our no obligation, no credit card trial at: www.cayzu.com/sign-up .

Need more information? Not a problem. Schedule a live demo today!

We look forward to your feedback as you use Cayzu Help Desk!

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