The Cayzu Help Desk team is excited to announce the release of our latest features – Role & Reports plus more!
- New Role – Ability to Hide Recent Activity
- Automatic Encryption for all End-User Portal Sub-Domains of Cayzu
- New First Time Run Wizard
- Expanded the Ticket Report
- New Report – Recent Activity
- Misc. Optimisations & Bug Fixes
New Role – Ability to Hide Recent Activity
Administrators can now define the ability to hide the “Recent Activity” feed for any agent using custom roles on their dashboards.
Automatic Encryption for all End-User Portal Sub-Domains of Cayzu
Help Desk administrators can now quickly enable an encrypted end-user portal using SSL with a click of a button. This update applies to any organization that is using the .cayzu sub domain for their end-user knowledge base portal. And remember, if you use your own vanity domain, we do also offer 1 free SSL cert with all subscriptions, simply shoot us an email to get set up.
New First Time Run Wizard
It’s now even easier to get set up with Cayzu Help Desk with an automated onboarding wizard built right into the product! Coupled with our in-line guide, the new wizard will take you step by step to get started the right way.
Expanded the Ticket Report
On top of the previous 6 filters included in the Tickets report, we’ve added two more (Group & Agent) to make it easier to get the data you need.
New Report – Recent Activity
The new Recent Activity report will allow you to pull up pertinent information about what’s going on in your help desk over any time span of time.
Get started today!
Cayzu HelpDesk is easy to get started with. Just sign up for our no obligation, no credit card trial at: www.cayzu.com/sign-up .
We look forward to your feedback as you use Cayzu HelpDesk!