The Cayzu Help Desk team is pleased to announce its newest software update which is packed with over 15 new features and functionality!
Here’s what’s been released:
- Custom Groups
- iPhone Agent App
- Custom Agent Roles
- Integration into Harvest (Time & Billing)
- Integration with LiveChat (Chat)
- Integration with Olark (Chat)
- Integration with Tawk.to (Free Chat)
- Custom Fields Added to the Support Widget
- Ability to Reply to a Ticket Via a Public Link
- Ability to Change the Ticket Submit Message on the End-User Customer Portal
- Ability to Edit a Ticket’s Subject
- Ability to Change the Owner of a Ticket
- Ability to Show Custom Fields in the Ticket Grid
- Dashboard Stats Now Clickable
- New Report: Open Tickets per Contact
- And more…
Custom Groups: Organise your agents into different groups so they can become product experts by focusing on one type of problem or department.
iPhone Agent App: Now agents can take care of your customers on the go with our new iPhone app! (Android also available)
Custom Agent Roles: Get more granular by dictating what your agents can do or see by setting up individual permissions through custom roles.
Integration into Harvest Time & Billing: Automatically sync the time you spend on tickets to Harvest Time & Billing.
Integration into LiveChat: Quickly add online chat to both your web site and end-user customer portal using our LiveChat integration.
Integration into Olark: Quickly add online chat to both your web site and end-user customer portal using our Olark integration.
Integration into Tawk.to: Quickly add FREE online chat to both your web site and end-user customer portal using our Tawk.to integration.
Custom Fields Added to the Support Widget: Now our users can personalize their user’s experience even further by adding custom fields to their support widgets.
Ability to Reply to a Ticket Via a Public link: Don’t want your users to have to log in to view ticket replies? Not a problem, now you can make them public via a link.
Ability to Change the Ticket Submit Message on the End-User Customer Portal: Personalize your customers experience even more with the ability to change your ticket submit message.
Ability to Edit a Ticket’s Subject: Customer put in a ticket subject that makes absolutely no sense? No worries, you can now change it!
Dashboard Stats Now Clickable: Navigate more quickly with new clickable dashboard stats.
Ability to Change the Owner of a Ticket: Need to change the owner on a ticket? Now you can!
Ability to Choose Custom Fields in the Ticket Grid: Speed up your support teams efficiency by being able to display your custom fields as columns.
New Report: Open Tickets per Contact: Get a quick glance at your open tickets per contact with this new report.
Want to see it in action? Watch our 90 second live demo here : Cayzu Demo on Youtube
Get started today! Cayzu Help Desk is easy to get started with. Just sign up for our no obligation, no credit card trial at www.cayzu.com/sign-up .
We look forward to your feedback as you use Cayzu Help Desk v2.3.0!
