Cayzu Help Desk 2.3

The Next Big Release: 15 New Cayzu Help Desk Features

The Cayzu Help Desk team is pleased to announce its newest software update which is packed with over 15 new features and functionality!

Here’s what’s been released:

  • Custom Groups
  • iPhone Agent App
  • Custom Agent Roles
  • Integration into Harvest (Time & Billing)
  • Integration with LiveChat (Chat)
  • Integration with Olark (Chat)
  • Integration with Tawk.to (Free Chat)
  • Custom Fields Added to the Support Widget
  • Ability to Reply to a Ticket Via a Public Link
  • Ability to Change the Ticket Submit Message on the End-User Customer Portal
  • Ability to Edit a Ticket’s Subject
  • Ability to Change the Owner of a Ticket
  • Ability to Show Custom Fields in the Ticket Grid
  • Dashboard Stats Now Clickable
  • New Report: Open Tickets per Contact
  • And more…

 

Custom Groups: Organise your agents into different groups so they can become product experts by focusing on one type of problem or department.

Custom Groups - Cayzu Help Desk

Custom Groups – Cayzu Help Desk


iPhone Agent App
: Now agents can take care of your customers on the go with our new iPhone app! (Android also available)

Cayzu Help Desk iPhone app

Cayzu Help Desk iPhone app

 

Custom Agent Roles: Get more granular by dictating what your agents can do or see by setting up individual permissions through custom roles.

Agent Roles - Cayzu Help Desk

Agent Roles – Cayzu Help Desk


Integration into Harvest Time & Billing:
 Automatically sync the time you spend on tickets to Harvest Time & Billing.

Integration into LiveChat: Quickly add online chat to both your web site and end-user customer portal using our LiveChat integration.

Integration into Olark: Quickly add online chat to both your web site and end-user customer portal using our Olark integration.

App integration Cayzu Help Desk

App integration Cayzu Help Desk

 

Integration into Tawk.to: Quickly add FREE online chat to both your web site and end-user customer portal using our Tawk.to integration.

tawk.to - Integration w/ Cayzu Help Desk

tawk.to – Integration w/ Cayzu Help Desk


Custom Fields Added to the Support Widget: 
Now our users can personalize their user’s experience even further by adding custom fields to their support widgets.

Support Widget - Cayzu Help Desk

Support Widget – Cayzu Help Desk


Ability to Reply to a Ticket Via a Public link: 
Don’t want your users to have to log in to view ticket replies? Not a problem, now you can make them public via a link.

Ability to Change the Ticket Submit Message on the End-User Customer Portal: Personalize your customers experience even more with the ability to change your ticket submit message.

Ticket Received - Cayzu Help Desk

Ticket Received – Cayzu Help Desk

Ability to Edit a Ticket’s Subject: Customer put in a ticket subject that makes absolutely no sense? No worries, you can now change it!

Edit Ticket Subject - Cayzu Help Desk

Edit Ticket Subject – Cayzu Help Desk

 

Dashboard Stats Now Clickable: Navigate more quickly with new clickable dashboard stats.

Clickable Dashboard - Cayzu Help Desk

Clickable Dashboard – Cayzu Help Desk

Ability to Change the Owner of a Ticket:  Need to change the owner on a ticket? Now you can!

Change the owner of a ticket - Cayzu Help Desk

Change the owner of a ticket – Cayzu Help Desk

Ability to Choose Custom Fields in the Ticket Grid: Speed up your support teams efficiency by being able to display your custom fields as columns.

Display by Custom Field - Cayzu Help Desk

Display by Custom Field – Cayzu Help Desk

New Report: Open Tickets per Contact: Get a quick glance at your open tickets per contact with this new report.

Want to see it in action? Watch our 90 second live demo here :  Cayzu Demo on Youtube

Get started today! Cayzu Help Desk is easy to get started with.  Just sign up for our no obligation, no credit card trial at www.cayzu.com/sign-up .

We look forward to your feedback as you use Cayzu Help Desk v2.3.0!

Cayzu Helpdesk – Make your customers happy!

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