Private Tickets & Updated Automation – New @ Cayzu Help Desk

The Cayzu Help Desk team is excited to announce our latest feature release!

Here’s what’s included:

  • Ability to Create Private Tickets
  • Expanded Assignment Rules to Include Private Tickets
  • Performance Improvements
  • Misc Bug Fixes & General Optimizations

Ability to Create Private Tickets: Private tickets allow you to create a ticket on behalf of a customer/user without the customer or user being privy to it. Private tickets won’t be emailed to the customer/user nor will they be available if the user logged in to your end-user portal. To learn more, see this FAQ.

Expanded Assignment Rules to Include Private Tickets: Assignment rules have been expanded to include the ability to set a ticket as “Private” or “Public”

Performance improvements: We’ve increased overall performance and speed through various optimizations.

Get started today! Cayzu Help Desk is easy to get started with. Just sign up for our no obligation, no credit card trial at: .

Need more information? Not a problem. Schedule a live demo today!

We look forward to your feedback as you use Cayzu Help Desk!

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