Cayzu Help Desk Release

Revamped End-User Portal + 5 other new Cayzu HelpDesk Features

The Cayzu Help Desk team is excited to announce our latest feature release!

Here’s what’s included:

  • Newly re-designed & revamped end-user customer portal
  • Ability to create folders & sub folders for articles
  • Integrated into Let’s Encrypt for quicker encryption of end-user portals
  • New export item – Total billed time
  • New export item – Groups
  • New email variable for auto-login of Active Directory
  • Misc. bug fixes & other optimisations

Newly re-designed & revamped end-user customer portal

Our newly beautifully redesigned end-user portal not only gives your end-users a more visually appealing look & feel but also gives you more control on how you can edit it.  Customising and branding your end-user portal is now done online so you can see the changes as you make them.  To get a better understanding of how it works, please see this video.

Ability to create folders & sub folders for articles

You can now create your own folders and subfolders to better organise your knowledge base for your end-users.  Previously you needed to add your FAQs to our pre-defined folders (FAQs, Topics & News) but this restriction has now been lifted and you will be free to build your own! To get a quick preview, log in to your agent admin portal or see this video.

 

Integrated into Let’s Encrypt for quicker encryption of end-user portals

We’ve now made it easier to encrypt vanity end-user portals without requiring a whole bunch of extra information which really slowed down the process.  Adding an SSL cert to your own portal is now seamless and quick.

New export item – Total billed time

In our quest to always improve what you can easily export from the web based helpdesk system, we’ve gone ahead and added the ability to export the “Total Billed Time” that was spent on a ticket via the main ticket export.

 

New export item – Groups

Directly from customer feedback, we added the ability to export your groups to make it easier to identify changes that you may need to perform.

 

New email variable for auto-login of Active Directory

We’ve added a new email variable that makes it easier and quicker for you to automatically log in and access the web based helpdesk agents when utilizing SSO.

 

Get started today! Cayzu HelpDesk is easy to get started with. Just sign up for our no obligation, no credit card trial at: www.cayzu.com/sign-up .

Need more information? Not a problem. Join an upcoming webinar or schedule a live demo today!

We look forward to your feedback as you use Cayzu HelpDesk!

Cayzu Helpdesk – Make your customers happy!

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