Cayzu Help Desk Release

Round Robin Distribution, New Look +10 New Cayzu Features

The Cayzu Help Desk team is excited to announce our latest feature release!

  • New look & feel for the Agent Portal (Phase 1)
  • Round Robin (Automatic distribution of tickets)
  • Enhanced Agent Collision
  • Search now includes optional filters
  • SSO added to the agent portal
  • Integration into HubSpot CRM
  • Push notifications added to the Android App
  • Ability to set time zone by agent
  • Added support for the Arabic language
  • Ability to export products
  • Ability to specify the primary group
  • New exportable fields on the ticket grid
  • Misc bug fixes & optimisations

 

New look & feel for the Agent Portal (Phase 1): we have started our process of upgrading to a new modern look and have moved our menu from the top of the screen to the left side of the screen. The new left side menu is retractable and naturally easier to use.  This is only the first phase of our huge plans to completely re-design the solution to make it easier & much more beautiful for you to use so stay tuned!

New Look & Feel

Round Robin (Automatic distribution of tickets): Cayzu’s native Round Robin scheduling allows your help desk to auto-assign tickets in a circular fashion to available agents by group.  Round Robin saves you the time and hassle of having to figure out who a ticket should be assigned to.


Enhanced Agent Collision: We now make it even easier for you to know when another agent is either answering or viewing a help desk ticket.  Avoid duplicate ticket responses and worst, mismatched/conflicting answers to your customers with agent collision.


Search now includes optional filters: You can now filter exactly what you’d like to find by using optional search filters.  Know that you’re looking for a past ticket or FAQ, well now you can specify that.

 

SSO added to the agent portal: The agent portal is now SSO enabled (like the end-user portal) so that agents won’t have to remember separate passwords – also integrates with Active Directory/LDAP.


Integration into HubSpot CRM: Quickly access and sync your customers data with HupSpot CRM directly in a ticket’s view.


Push notifications added to the Android App: Android app users are now quickly notified of new tickets and replies by enabling push notifications in their app.

Cayzu Help Desk iPhone app

 

Ability to set time zone by agent: Agent’s can now set their own time zones to allow the system to automatically calculate and display times using their personal location.

Added support for the Arabic language: We’ve now added the ability to enable the Arabic language for your users in the end-user portal.

Primary & Secondary languages - Cayzu Help Desk

Primary & Secondary languages – Cayzu Help Desk

 

Ability to export Products: You can now quickly export your products to excel via the Products page in the admin section of the agent portal.


Ability to specify the primary group: Default the primary Group to make creating tickets quicker by not having to select the most used group.


New exportable fields on the ticket grid: Ticket metrics and data manipulation has gotten easier as we now have 19 data points plus custom fields as exportable items from the main ticket grid.

 

Get started today! Cayzu Help Desk is easy to get started with. Just sign up for our no obligation, no credit card trial at: www.cayzu.com/sign-up .

Need more information? Not a problem. Join an upcoming webinar or schedule a live or taped demo today!

We look forward to your feedback as you use Cayzu Help Desk!

Cayzu Helpdesk – Make your customers happy!

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