Are you puzzled yet? Why would Ben Puzzuoli @ Cayzu Help Desk, who is all about customer happiness, be telling me to NOT celebrate customer service week this week? Because you should be celebrating customer service all year round!!!!
We here at Cayzu Help Desk are honoured to be celebrating and participating in Customer Service Week as it’s what our company is built on! Providing exceptional customer service/support is part of our foundation and is at the core of our DNA. So celebrate away everyone!
So, what and how did Customer Service week come about?
Customer Service Week is an international celebration of the importance of customer service and of the people who serve and support customers on a daily basis.
In 1992 the U.S. Congress proclaimed Customer Service Week a nationally recognised event, celebrated annually during the first full week in October (this year it falls on Oct 3rd to the 7th).
So, what is the theme of this year’s Customer Service Week?
Well this week’s theme is “Service Champions”. So what defines a Service Champion?:
You will need to:
Lead by example
Achieve success, and
So, one last question….
If you surveyed your customers, would they consider your customer service team a bunch of Service Champions? If the answer is no, let Cayzu’s internal service champions help you because remember, Cayzu’s help desk solution is at the core of you providing AMAZING customer service to your customers and employees!