What's New @ Cayzu Help Desk

Integration into Slack & More – Cayzu Help Desk

The Cayzu Help Desk team is excited to announce our latest software update!

The update includes:

  • Integration into Slack
  • Multiple optimizations for Internet Explorer 11
  • Multiple optimizations for exporting ticket reports
  • Ability to CC agents on tickets
  • Ability to stay logged in to Harvest Billing
  • Enhanced group permissions
  • End-user portal now re-directs agents to the admin portal to login
  • Enhanced reports to reflect time zones
  • Fixed a sorting issue with groups
  • Fixed a user activation issue
  • Fixed an issue with not being able to download attachments

 

Integration into Slack: You can now keep your entire organization in the know by sending help ticket communications from Cayzu directly into one or many of your Slack channels.

slack-cmyk

Multiple optimizations for Internet Explorer 11: Multiple visual enhancements have been released to make Cayzu Help Desk display and work more fluently in Microsoft Internet Explorer 11.

Internet Explorer 11

Multiple optimizations for exporting ticket reports: Much work has been done to enhance the speed and reliability of exporting tickets to excel including the ability to include custom fields in exported reports.

Ability to CC agents on tickets: You can now CC other agent on ticket creation and replies with the ability in an upcoming patch to also CC the agent that is also the assignee of the ticket.

Ability to stay logged in to Harvest Billing: You can now allow Cayzu to keep you logged in to Harvest Billing for seamless synchronisation of your time and billing.

Harvest Billing

Enhanced Group Permissions: Now based on which Group you select, Cayzu will only display the associated agents that belong to that group.

End-user portal now re-directs agents to the admin portal to login:  Agents can now log in from the end-user to the admin portal.

Enhanced reports to reflect time zones:  Reporting now considers time zones when reporting averages and other calculations.

Fixed a sorting issue with groups: Fixed an issue with sorting on the group column on the main ticket grid.

Fixed a user activation issue: Fixed an issue where in certain cases agents and/or customers couldn’t log in to the system.

Fixed an issue with not being able to download ticket attachments: In a rare occurrence of events users were not able to download file attachments from tickets.  This has been resolved.

 

Get started today! Cayzu Help Desk is easy to get started with. Just sign up for our no obligation, no credit card trial at: www.cayzu.com/sign-up .

Need more information? Not a problem. Join an upcoming webinar or schedule a live or taped demo today!

We look forward to your feedback as you use Cayzu Help Desk!

Cayzu Helpdesk – Make your customers happy!

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