The Social Customer Service Experiment

The Social Customer Service Experiment (Infographic)

I will be the first to admit that I’ve had a long and not so happy experience of dealing with a variety of web hosting companies in my life.  And what I’ve learned the hard way is that you pay for what you get and when you try to go cheap, you will have problems!

So during a recent outage of my past web hosting company (this company is huge by the way) I decided to perform what I called: the Social Customer Service Experiment which involved me trying to get support during the outage through a variety of their different support channels.  Initial and follow up response times have been documented and put into the below infographic.

The clear winner for me by far, with the fastest and most up to date information was the support I received through Twitter! Hope you enjoy!

 

Social Customer Service

Social Customer Service

 

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