The Cayzu Help Desk team is pleased to announce its latest software update which includes tons of great new features!
Here’s what’s been released:
- Ability to set the starting text for a ticket.
- Notify me on all agent replies (new notification settings)
- Ability to set date/time format for contacts
- Ability to turn off escalation notification policies for SLAs
- Ability to search for specific assets by keyword
- Support for Opera
- & More
Ability to set the starting text for a ticket: Now you can quickly set a canned starting text that will appear above your ticket replies.
Notify me on all agent replies (New notification settings): This new setting will allow you to get notified on ALL ticket responses without having to be CC’d.
Ability to set date/time format for contacts: Now your contacts can set their own time/date settings from their end user customer portal to match their own region.
Ability to turn off escalation notification policies for SLAs: Want to simply track SLA’s and not be notified when they are broken? Not a problem, you can now turn off the emails without affecting the SLA report.
Ability to search for specific assets by keyword: Need to look up a specific asset? Now you can with our build in search in the Asset Report.
Support for Opera: Cayzu Help Desk now fully supports Opera browser.
Get started today! Cayzu Help Desk is easy to get started with. Just sign up for our no obligation, no credit card trial at www.cayzu.com/sign-up .
We look forward to your feedback as you use Cayzu Help Desk!