The Cayzu Help Desk team is excited to announce our latest feature release!
Here’s what’s included:
-Ability to assign a backup agent
-Ability to view attachments after they are uploaded
-Ability to automatically close the ticket window after update
-Integration with Zoho Assist
-New role: Ability to turn off SPAM & Suspended views
-Ability to set a style sheet for articles (FAQs)
-Ability to create tickets from a contact card
-Many new performance enhancements
Ability to assign a backup agent: You can now designate an alternate agent to handle your tickets while you are out of the office. When enabled tickets will be automatically assigned to your backup agent without any human intervention.
Ability to view attachments after they are uploaded: Attachments can now be viewed after being attached in the agent portal to allow verification that the correct file was uploaded.
Ability to automatically close the ticket windows after update: Agents can now select to automatically close the ticket window after they’ve updated the ticket or choose to keep it open automatically.
Integration with Zoho Assist: With Cayzu’s Zoho Assist integration, you can now easily send a remote support URL from within a ticket with a click of a button. This makes it easier to be able to request access from a customer or user to control their machine to help them solve their issues.
New role: Ability to turn off SPAM & Suspended views: Administrators can now choose to display or hide the SPAM/Suspended folder view from specific agent(s) using this new option within roles.
Ability to set a style sheet for articles (FAQs): We’ve enhanced our articles by allowing you to add or overwrite default styles for articles with your own custom CSS.
Ability to create tickets from a contact card: We’ve made it easier to be able to create a ticket directly from a user’s contact card. Quickly search for the contact and then Click Create ticket!
Many new performance enhancements: We’ve put a lot of time and effort into speeding up overall performance on the entire system with a strong focus on the main ticket grid and single ticket screens.
Get started today! Cayzu Help Desk is easy to get started with. Just sign up for our no obligation, no credit card trial at: www.cayzu.com/sign-up .
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We look forward to your feedback as you use Cayzu Help Desk!