The Cayzu Help Desk team is pleased to announce its latest software update which includes tons of great new features!

Here’s what’s been released:

Ability to show the source of the reply in the agent portal
Improved Search Capabilities (agent and end user portal)
Ability to show inline images in the customers responses sent in via email.
Ability to capture who is being CC’d on a ticket and use new email templates to send them confirmation emails.
& More (See the new features live on Youtube!)

Ability to show the source of the reply in the agent portal: Now you can quickly see how a reply was added to the system.

View the reply source

Improved Search Capabilities (agent and end user portal): Find what your looking for easier, with the new search page.

Improved Search Capabilities

Ability to show inline images in the customers responses sent in via email: See the images your customers paste inline via the ticket replies.

Capture inline images in the ticket replies

Ability to capture who is being CC’d on a ticket and use new email templates to send them confirmation emails: Inform the right people on each ticket reply without having to enter them as a CC.

Ability to capture who is being CC’d on a ticket

Get started today! Cayzu Help Desk is easy to get started with. Just sign up for our no obligation, no credit card trial at www.cayzu.com/sign-up .

We look forward to your feedback as you use Cayzu Help Desk!