The Cayzu Help Desk team has done it again with our newest software update which we have coined the “Time & billing ” release.
Cayzu’s latest release includes five new features & enhancements that mostly all relate to time & billing :)
Here is what’s been released:
- Ability to set a billing rate at both the agent and brand level.
- Ability to export the Time Sheet & Tickets by Company report to excel
- Integration of time and billing with Freshbooks
- Increased speed & auto-suggest technology added to our support widget
- New email event for when an agent is assigned to a support ticket (off by default)
- Misc other small items & bug fixes
Ability to set the billing rate at both the agent and brand level: Speed up invoicing by automatically allowing Cayzu to calculate your time sheets with actual billing rates that can be specified at both the agent or brand level.
Ability to export the Time Sheet & Tickets by Company report to excel: Export the data that”s important to you in seconds using our export to excel function.
Integration of time and billing with Freshbooks: Now with a few clicks, you can auto sync your time and billing to Freshbooks! (See more integrations here)
Increased speed & auto-suggest technology added to our support widget: Now you can more quickly put the power of Cayzu Help Desk’s ticket submission right into your web site!
New email event for when an agent is assigned to a support ticket: Want to notify your customers when an agent is assigned to their ticket? Just turn on the notification ;)
Want to see it in action? Watch our 90 second live demo here : Cayzu Demo on Youtube
Get started today! Cayzu Help Desk is easy to get started with. Just sign up for our no obligation, no credit card trial at www.cayzu.com/register .
We look forward to your feedback as you use Cayzu Help Desk v2.2.1!
