Cayzu Help Desk - What's new

The Time & Billing Release: 5 new Cayzu Help Desk Features

The Cayzu Help Desk team has done it again with our newest software update which we have coined the “Time & billing ” release.

Cayzu’s latest release includes five new features & enhancements that mostly all relate to time & billing 🙂

Here is what’s been released:

  • Ability to set a billing rate at both the agent and brand level.
  • Ability to export the Time Sheet & Tickets by Company report to excel
  • Integration of time and billing with Freshbooks
  • Increased speed & auto-suggest technology added to our support widget
  • New email event for when an agent is assigned to a support ticket (off by default)
  • Misc other small items & bug fixes


Ability to set the billing rate at both the agent and brand level: 
Speed up invoicing by automatically allowing Cayzu to calculate your time sheets with actual billing rates that can be specified at both the agent or brand level.

Set your billing rate at either the brand or agent level.

Set your billing rate at either the brand or agent level.

 

Ability to export the Time Sheet & Tickets by Company report to excel:   Export the data that”s important to you in seconds using our export to excel function.

Export reports to Excel with Cayzu Help Desk

Export reports to Excel

 

Integration of time and billing with Freshbooks:  Now with a few clicks, you can auto sync your time and billing to Freshbooks! (See more integrations here)

Auto sync your time & billing into Freshbooks

Auto sync your time & billing into Freshbooks

 

Increased speed & auto-suggest technology added to our support widget:  Now you can more quickly put the power of Cayzu Help Desk’s ticket submission right into your web site!

Add help right to your web site with Cayzu's support widget!

Add help right to your web site with Cayzu’s support widget!

 

New email event for when an agent is assigned to a support ticket: Want to notify your customers when an agent is assigned to their ticket? Just turn on the notification 😉

Let your customers know that an agent has been assigned

Let your customers know that an agent has been assigned

 

Want to see it in action? Watch our 90 second live demo here :  Cayzu Demo on Youtube

Get started today! Cayzu Help Desk is easy to get started with.  Just sign up for our no obligation, no credit card trial at www.cayzu.com/register .

We look forward to your feedback as you use Cayzu Help Desk v2.2.1!

 

Cayzu Helpdesk – Make your customers happy!

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