What's New @ Cayzu Help Desk

New Single Ticket Screen & 4 other Cayzu Help Desk Features

The Cayzu Help Desk team is excited to announce our latest feature release!

Here’s what’s included:

  • Newly designed single ticket screen
  • Ability to create TAGS on the fly
  • Ability to export TAGS from the ticket data export
  • Expanded Assets to include more details
  • Ability to customize folder icon colors – end user portal
  • Bug fixes & more

 

Newly designed single ticket screen: Our new fresh design exposes commonly used actions for easier access but also reduces the amount of clicks that need to be performed by agents.  The new floating status bar also makes it easier for agents to update tickets on the fly.

Ability to create TAGS on the fly: TAGS are now easier to use by being able to create TAGS easily and quickly right from the create/edit ticket screen as well as the article screen.

Ability to export TAGS from the ticket data export: We’ve now added the ability to export TAGS from the main ticket export so you can more easily manipulate the data that you need.

exporting help desk ticketing system

Expanded Assets to include more details: We’ve now made it easier to identify and quickly check assets that are associated to a company by expanding the display of assets on a company’s contact card.

Ability to customize folder icon colors – end user portal: Now on top of being able to customize the colors of banners, text etc.. you can also now customize the color of you article folder icons!

 

Get started today! Cayzu HelpDesk is easy to get started with. Just sign up for our no obligation, no credit card trial at: www.cayzu.com/sign-up .

Need more information? Not a problem. Join an upcoming webinar or schedule a live demo today!

We look forward to your feedback as you use Cayzu HelpDesk!

 

 

Cayzu Helpdesk – Make your customers happy!

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