As technology continues to change, some businesses are falling behind. Sometimes the lack of technology updates within small businesses is due to concerns over security, outages, and expenses. What exactly are the pros and cons of integrating a cloud helpdesk technology into your small business? Here we take a look at reasons small businesses are avoiding cloud and whether those reasons are warranted.
Advantages of Cloud Technology
Despite the skeptics, cloud technology is transforming the way a lot of people conduct business. Whether it’s for storage or customer service, businesses are reaping the benefits of cloud technology. Here are some capabilities that businesses can reap from embracing the cloud:
- Collaboration: Teams and departments can work together on the same documents regardless of physical location.
- Mobility: Team members can access cloud software wherever there is an Internet connection. Updating records, delivering services, and drafting
- documents can be accomplished remotely.
- Scalable: If your business has a fluid team structure, you can benefit from the fact cloud software is usually priced per user.
- Affordable: Instead of paying for expensive onsite business software, you can get high-performance cloud software for much cheaper.
Adopting cloud technology can help businesses become more convenient, efficient, and competitive.
Areas of Concern
There are plenty of reasons that businesses shy away from cloud-migration. Here are some common concerns:
- Outages: Relying on Internet connection to serve customers and accomplish tasks worries some business owners. Even the briefest of outages can result in lost sales. Fortunately, Cayzu offers online capabilities including automatic fail-over in case of emergency
- Security breaches: Many businesses are cautious of potential data loss and privacy issues when it comes to hosting their workplace documents in the cloud. While some cloud vendors might not provide robust security, a reputable software provider such as Cayzu will have security measures such as redundant networking and 256-bit + encryption.
- Long-term costs: Some business owners are reluctant to adopt cloud systems because they doubt the return-on-investment would balance out the cost of ownership. This concern is offset by the fact that many cloud systems come with guaranteed automatic updates.
Cloud-Based Customer Service
One particular aspect of business that is affected by cloud technology is customer service. Many don’t see a problem with traditional customer service routes, but certain innovations like the cloud help desk are bucking that tradition with several ways to conveniently support your customers. Here are some ways that you can integrate the cloud into your customer service platform:
- Team collaboration: You can assist customers anywhere and work with other members of your team to resolve problems seamlessly.
- Efficient workflow: Managing workflows using customer support systems are quick and fast when using cloud-based systems.
- Real-time reports: Access insights and reports directly from the cloud wherever you are.
- Always available: Access your help desk or knowledge base solution anywhere, any place using any device! No extra set up required.
Cloud-based customer service can help you increase productivity and efficiently manage inquiries.
Take the Leap
If you have certain concerns about the cloud, you’re not alone. Those fears are put to rest by reputable vendors that provide customers with affordable, secure, and convenient ways to do business. Learn how you can freely collaborate, support your core processes, and accomplish tasks on the go with cloud technology from Cayzu Help Desk!.