The Cayzu Help Desk team is excited to announce our latest update
The release includes:
- Quickly attach screenshots/images on ticket replies
- View/Modify HTML for Email Templates and Email Signatures
- Simple Single Sign on (SSO)/Remote Authentication
- Create FAQs/Topics from Tickets
- Portal speed enhancements
- New API calls to retrieve items from the knowledge base
- & More
Quickly attach screenshots (and other images) on ticket replies: Now you can quickly attach screenshots or other images to your customer replies from the agent portal.
View/Modify HTML for Email Templates and Email Signatures: Get full control of how your customer and agent emails look by building your own beautiful HTML templates.
Simple Single Sign on (SSO)/Remote Authentication: This new integration allows you to tie into your own existing application logins by allowing users to use their same usernames and passwords to log in to your end-user customer portal (see this FAQ).
Create FAQs/Topics from Tickets: Have a common question that keeps coming up? Not a problem, you can now quickly convert a ticket into a FAQ or Topic on the fly with a few easy clicks!
Portal Speed Enhancements: General back-end enhancements to speed up the Cayzu Help Desk solution. Enjoy!
New API calls to retrieve items from the knowledge base: Your programmers can now tie into your own knowledge base to pull out FAQs, Topics & News and display them where you wish.
Get started today! Cayzu Help Desk is easy to get started with. Just sign up for our no obligation, no credit card trial at www.cayzu.com/sign-up .
See the new features live on Youtube!
We look forward to your feedback as you use Cayzu Help Desk!