Entries by Robin Young

A Closer Look at the Advantages of a Hosted Help Desk Solution

Small businesses are run with a lot of passion but frequently lack the employee numbers that allow for specialized team members. This means that help desk support agents and other focused forms of customer service are set aside in favor of developing a strong standard of generalized customer interactions. At Cayzu we pride ourselves in […]

Cayzu Helpdesk – Make your customers happy!

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7 Ways to Boost Your Small Business on Facebook

Facebook is a notoriously consumer-oriented social media platform. In my experience, customers want to know that they can interact with a real company and real people, not automated message systems. Facebook isn’t only great for small business branding and customer engagement; it’s also great for customer support. Instead of floundering during peak busy times, get […]

Cayzu Helpdesk – Make your customers happy!

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What Playing Plants vs Zombies 2 can Teach us about Customer Service

At Cayzu we want to be known for our high quality help desk software, but we also wouldn’t mind being known for our sense of fun and our ability to compare a popular video game with improving your customer support. Plants vs Zombies is a popular video game where a home owner uses a variety […]

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4 Effective Ways to Empower Customer Service Employees

At Cayzu Helpdesk we believe that your employees are just as essential to your growth and success as your customers are, which means that your employees should have the tools and information that they need to feel confident in themselves as well as the job that they perform.  Take your business and employees to the […]

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What the World Cup Can Teach You About Customer Service

Whether or not you’re a fan of soccer, chances are good that you’ve at least heard or seen a bit of the World Cup. The FIFA World Cup was first played back in 1930, and since then it has become the largest single-event sporting competition in the entire world. While the World Cup only rolls […]

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Six Reasons to Upgrade from Email to a Customer Service Solution

I know how many problems email can cause for emerging businesses. Your business might not be large enough to warrant outsourcing customer service, but it might be too large to handle without an automated system. Sooner or later, your startup will outgrow email as a quality customer support solution. You can effectively use a shared […]

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5 Ways to Make Customers Love You Again

When it comes to business, there’s always room for improvement, and that’s especially true when it comes to customer service. You might not be fully aware of just how important good service is to your customers, and often times it is more important than how much they pay for your products and services. Put the […]

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7 Tips for Perfecting the Art of Customer Service

Many companies often fall short on delivering exceptional customer service. Rather than turning customer service into a script that should be followed at all times, it should instead become an experience for the customer as well as the customer support representative. Here are seven tips that should always be at the forefront of a service […]

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Why Customer Service Should Replace Your Marketing

The buying cycle has completely changed over the past decade, and the companies that are now just realizing this are losing both revenue and market share.  A recent CEB study of more than 1,400 B2B customers found that 57 % of purchase decisions are made BEFORE a customer even talks to a sales rep.  Buyers […]

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Yes, Even Crooks Care About Customer Service

Now I can safely say that I’ve heard it all.  The swindlers behind the Cryptolocker ransomware bug, a computer virus that hijacks your data and holds it ransom,  have launched their own customer service site. Hold on a second!. Why would the scoundrels that stole your data care about providing you with great customer service?  […]

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