Entries by Robin Young

Six Reasons to Upgrade from Email to a Customer Service Solution

I know how many problems email can cause for emerging businesses. Your business might not be large enough to warrant outsourcing customer service, but it might be too large to handle without an automated system. Sooner or later, your startup will outgrow email as a quality customer support solution. You can effectively use a shared […]

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5 Ways to Make Customers Love You Again

When it comes to business, there’s always room for improvement, and that’s especially true when it comes to customer service. You might not be fully aware of just how important good service is to your customers, and often times it is more important than how much they pay for your products and services. Put the […]

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7 Tips for Perfecting the Art of Customer Service

Many companies often fall short on delivering exceptional customer service. Rather than turning customer service into a script that should be followed at all times, it should instead become an experience for the customer as well as the customer support representative. Here are seven tips that should always be at the forefront of a service […]

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Why Customer Service Should Replace Your Marketing

The buying cycle has completely changed over the past decade, and the companies that are now just realizing this are losing both revenue and market share.  A recent CEB study of more than 1,400 B2B customers found that 57 % of purchase decisions are made BEFORE a customer even talks to a sales rep.  Buyers […]

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Yes, Even Crooks Care About Customer Service

Now I can safely say that I’ve heard it all.  The swindlers behind the Cryptolocker ransomware bug, a computer virus that hijacks your data and holds it ransom,  have launched their own customer service site. Hold on a second!. Why would the scoundrels that stole your data care about providing you with great customer service?  […]

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Customer Service – Putting Small Businesses in the Driver Seat

These days commercial markets are dominated by a handful of big businesses that offer the same goods and services at every outlet. This is true for both online stores and traditional brick and mortar outlets. Successful small businesses have to develop strategies that give them an advantage against the big guys. There are several ways […]

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The Conundrum that is Social Media and Customer Service

There is no denying that social media and customer service go hand in hand.  Could there really be a better way to get help than to ask publicly where it’s almost impossible for the recipient to not answer? Yes, finally the big brands can stop being the bullies and start taking the punches!  No more […]

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Why the Zendesk IPO Makes us at Cayzu Helpdesk Happy!

Yesterday, Zendesk, a fellow help desk software vendor, had a successful opening day on the New York Stock Exchange raising $100 million dollars in their initial public offering. The Zendesk IPO is important to the entire tech industry as it really gauges the health of the stock market for tech companies.  It also proves that there […]

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Small Businesses Can Combat the Amazons of the World

It’s National Small Business week 2014 and small businesses everywhere are feeling the pressure from large internet retailers. E-tailers can offer customers a greater selection of goods and services at prices that small businesses can’t meet. However, small businesses can distinguish themselves from the big name e-tailers and other industry heavy-hitters with a secret weapon! […]

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Can a Selfie Help Your Customer Service Strategy?

Is it true? Can a selfie really help you with your customer service strategy? The answer is “yes”. I will explain my reasoning but first let’s lay out the definition of what a “selfie” is: self-ie [sel-fee] a photograph that one takes of oneself with a digital camera or a front-facing smartphone, tablet, or webcam, especially […]

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