Customer service basics are virtually free. Ask employees to be polite to customers when providing telephone support, even if customers are not in the most rational state. Make it a …

Trying to make a quick buck is just that, trying to make a quick buck. You can amp things up with free customer support initiatives, but it might not have …

First and foremost, I am an advocate of good, old-fashioned customer service and customer support. I think brands should interact with customers on a personal level for numerous reasons. Other …

Everyone knows the old cliché that all great start-ups begin in someone’s garage.  My story is a bit different as it all began in my parent’s basement.  The year was …

This past April, a major American hosting company experienced a meltdown. Numerous dedicated servers were down for over eight hours, which affected tens of thousands of customers, including myself. Naturally, …

As you’re growing your business, don’t forget to make sure that your employees are growing right along with it. Even though Cayzu specializes in streamlining your customer support system, we …

Let’s imagine that three people decide to start a company. Market buzz was slow to grow but before long this up and coming company developed a solid reputation for itself …

“The vision is really about empowering workers, giving them all the information about what’s going on so they can do a lot more than they’ve done in the past.” –Bill …

Let’s face it, everyone at one time or another has wished that they could tell that pain in the rear customer to go fly the proverbial kite!  I’m talking about …

To celebrate the 4th of July the team here at Cayzu Helpdesk thought it would be fun to create a post that would recap some of our past favourite blogs.  …