Entries by Robin Young

7 Tips for Perfecting the Art of Customer Service

Many companies often fall short on delivering exceptional customer service. Rather than turning customer service into a script that should be followed at all times, it should instead become an experience for the customer as well as the customer support representative. Here are seven tips that should always be at the forefront of a service […]

Cayzu Helpdesk – Make your customers happy!

Like what you’ve read? Subscribe via email!





Why Customer Service Should Replace Your Marketing

The buying cycle has completely changed over the past decade, and the companies that are now just realizing this are losing both revenue and market share.  A recent CEB study of more than 1,400 B2B customers found that 57 % of purchase decisions are made BEFORE a customer even talks to a sales rep.  Buyers […]

Cayzu Helpdesk – Make your customers happy!

Like what you’ve read? Subscribe via email!





Yes, Even Crooks Care About Customer Service

Now I can safely say that I’ve heard it all.  The swindlers behind the Cryptolocker ransomware bug, a computer virus that hijacks your data and holds it ransom,  have launched their own customer service site. Hold on a second!. Why would the scoundrels that stole your data care about providing you with great customer service?  […]

Cayzu Helpdesk – Make your customers happy!

Like what you’ve read? Subscribe via email!





Customer Service – Putting Small Businesses in the Driver Seat

These days commercial markets are dominated by a handful of big businesses that offer the same goods and services at every outlet. This is true for both online stores and traditional brick and mortar outlets. Successful small businesses have to develop strategies that give them an advantage against the big guys. There are several ways […]

Cayzu Helpdesk – Make your customers happy!

Like what you’ve read? Subscribe via email!





The Conundrum that is Social Media and Customer Service

There is no denying that social media and customer service go hand in hand.  Could there really be a better way to get help than to ask publicly where it’s almost impossible for the recipient to not answer? Yes, finally the big brands can stop being the bullies and start taking the punches!  No more […]

Cayzu Helpdesk – Make your customers happy!

Like what you’ve read? Subscribe via email!





Why the Zendesk IPO Makes us at Cayzu Helpdesk Happy!

Yesterday, Zendesk, a fellow help desk software vendor, had a successful opening day on the New York Stock Exchange raising $100 million dollars in their initial public offering. The Zendesk IPO is important to the entire tech industry as it really gauges the health of the stock market for tech companies.  It also proves that there […]

Cayzu Helpdesk – Make your customers happy!

Like what you’ve read? Subscribe via email!





Small Businesses Can Combat the Amazons of the World

It’s National Small Business week 2014 and small businesses everywhere are feeling the pressure from large internet retailers. E-tailers can offer customers a greater selection of goods and services at prices that small businesses can’t meet. However, small businesses can distinguish themselves from the big name e-tailers and other industry heavy-hitters with a secret weapon! […]

Cayzu Helpdesk – Make your customers happy!

Like what you’ve read? Subscribe via email!





Can a Selfie Help Your Customer Service Strategy?

Is it true? Can a selfie really help you with your customer service strategy? The answer is “yes”. I will explain my reasoning but first let’s lay out the definition of what a “selfie” is: self-ie [sel-fee] a photograph that one takes of oneself with a digital camera or a front-facing smartphone, tablet, or webcam, especially […]

Cayzu Helpdesk – Make your customers happy!

Like what you’ve read? Subscribe via email!





Is Your Heartbleed-ing? Your Info is Safe with Cayzu Helpdesk

As you are most likely aware, a major vulnerability code named Heartbleed was recently discovered for OpenSSL.  OpenSSL is a popular encryption software that is used by 2/3 of the Internet. Since Cayzu only utilized OpenSSL for our marketing portals, none of your information was ever at risk. We take the security of our customer […]

Cayzu Helpdesk – Make your customers happy!

Like what you’ve read? Subscribe via email!





11 WINNING Customer Service Tips for E-commerce (none from Charlie Sheen)

With e-commerce sales set to top 1.4 trillion by 2015, online retail is a market that can’t be ignored. And as online retail – or e-tail – becomes a normal part of customers’ purchasing habits, e-tailers have to offer their customers more than the novelty and convenience of shopping online. One of the biggest complaints of […]

Cayzu Helpdesk – Make your customers happy!

Like what you’ve read? Subscribe via email!