Entries by Robin Young

How Can Canada’s New Anti Spam Law Help Your Business?

First and foremost, I am an advocate of good, old-fashioned customer service and customer support. I think brands should interact with customers on a personal level for numerous reasons. Other businesses are starting to get the message one way or another. New Canadian regulations reduce spam and force companies to rethink effective brand to consumer […]

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How Great Customer Service Sold My Business – The ROBOBAK Story

Everyone knows the old cliché that all great start-ups begin in someone’s garage.  My story is a bit different as it all began in my parent’s basement.  The year was 2001 and I had just got kicked out of my first year at the University of Windsor for having poor grades (yes, kicked out) and […]

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Want to Provide Outstanding Customer Service? Be Honest and Open

This past April, a major American hosting company experienced a meltdown. Numerous dedicated servers were down for over eight hours, which affected tens of thousands of customers, including myself. Naturally, numerous business owners were upset. This was the second or third time the hosting company had unanticipated downtime, and customers were quick to voice their […]

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The Importance of Empowering Your Customer Service Employees

As you’re growing your business, don’t forget to make sure that your employees are growing right along with it. Even though Cayzu specializes in streamlining your customer support system, we also want to do what we can to improve other aspects of your business, and your employees are a big part of that. While you […]

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Can Small Businesses Improve Customer Service with a Help Desk Solution?

Let’s imagine that three people decide to start a company. Market buzz was slow to grow but before long this up and coming company developed a solid reputation for itself and community support soon followed. While it is tempting to continue implementing the strategies that have proved successful thus far, there is still a question […]

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How I Improved Customer Service by Empowering Employees

“The vision is really about empowering workers, giving them all the information about what’s going on so they can do a lot more than they’ve done in the past.” –Bill Gates, co-founder of Microsoft, and the richest person in the world. A Simple Case Study on Employee Empowerment In my personal experience, customer support employees […]

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How to Fire a Customer in the Age of Social Media

Let’s face it, everyone at one time or another has wished that they could tell that pain in the rear customer to go fly the proverbial kite!  I’m talking about that customer that is never happy, no matter what you do for him! These unprofitable customers will usually fall into the 80/20 rule, where 20% […]

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The Best of Cayzu Help Desk’s #HappyCustomers Blog (Part 1)

To celebrate the 4th of July the team here at Cayzu Helpdesk thought it would be fun to create a post that would recap some of our past favourite blogs.  These blogs will surely put some spark in your customer’s love for your business! If you’re running an e-commerce web site be sure to check […]

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A Closer Look at the Advantages of a Hosted Help Desk Solution

Small businesses are run with a lot of passion but frequently lack the employee numbers that allow for specialized team members. This means that help desk support agents and other focused forms of customer service are set aside in favor of developing a strong standard of generalized customer interactions. At Cayzu we pride ourselves in […]

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7 Ways to Boost Your Small Business on Facebook

Facebook is a notoriously consumer-oriented social media platform. In my experience, customers want to know that they can interact with a real company and real people, not automated message systems. Facebook isn’t only great for small business branding and customer engagement; it’s also great for customer support. Instead of floundering during peak busy times, get […]

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