Cayzu Help Desk -Help desk sign

7 Reasons Why Help Desk Software is Better Than Email

Many small businesses rely on email to keep track of their customer help desk functions, rather than using a dedicated help desk ticket tracking system. Although email might seem simpler, ticket …

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Believe in yourself Cayzu Help Desk

Want to Provide Better Support? Don’t Always Believe Your Customers

When we say not to always believe your customers, we aren’t implying that your customers are lying or that they’re bad people by their very nature. What we are saying …

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Cayzu Help Desk Social Customer Service

How to use Social Media to Deliver Outstanding Customer Service

When customers can’t reach your company—or get an immediate response—through traditional channels such as your main phone number, help desk, or email address, they typically turn to your social media …

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customer acquisition

The Complete Customer Acquisition Guide for Cash Strapped Start ups and Small Businesses (Part 3)

All good things must come to an end and so does this 3 part series we call, The Complete Customer Acquisition Guide for Cash Strapped Start ups and Small Businesses. …

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Social media customer service

6 Reasons Social Media Is Key to Your Customer Service Strategy

Social media is more than just a way to market your company; it is a platform to have a two-way conversation with your patrons and should be part of your …

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Is the customer ever wrong?

Is the Customer Ever Wrong? Answer: It Doesn’t Matter!

Cayzu offers help desk software to streamline your customer service, but we also want to help you learn how to better take care of your customers even if you don’t …

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Cayzu Helpdesk's Blog Recap (Part1)

The Best of Cayzu Help Desk’s #HappyCustomers Blog (Part 2)

To celebrate our upcoming Canadian Thanksgiving holiday, the team here at Cayzu Help Desk thought it would be fun to create a second recap of some of our past favorite …

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customer acquisition

The Complete Customer Acquisition Guide for Cash Strapped Start ups and Small Businesses (Part 2)

All businesses start with a light bulb going off in someone’s head and after a lot of never ending hard work a product is released. Now comes the hardest part, …

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Social customer service

Using Twitter to Improve Your Social Customer Service

Rather than view Twitter as another way to pass the day, here at Cayzu we recommend that you look at it more as a powerful resource to help with your …

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customer acquisition

The Complete Customer Acquisition Guide for Cash Strapped Start ups and Small Businesses (Part 1)

All great products and services start with an idea.  From the idea comes the prototype written on a napkin and after a lot more hard work the product is released.  …

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