Entries by Robin Young

Can Small Businesses Improve Customer Service with a Help Desk Solution?

Let’s imagine that three people decide to start a company. Market buzz was slow to grow but before long this up and coming company developed a solid reputation for itself and community support soon followed. While it is tempting to continue implementing the strategies that have proved successful thus far, there is still a question […]

Cayzu Helpdesk – Make your customers happy!

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How I Improved Customer Service by Empowering Employees

“The vision is really about empowering workers, giving them all the information about what’s going on so they can do a lot more than they’ve done in the past.” –Bill Gates, co-founder of Microsoft, and the richest person in the world. A Simple Case Study on Employee Empowerment In my personal experience, customer support employees […]

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How to Fire a Customer in the Age of Social Media

Let’s face it, everyone at one time or another has wished that they could tell that pain in the rear customer to go fly the proverbial kite!  I’m talking about that customer that is never happy, no matter what you do for him! These unprofitable customers will usually fall into the 80/20 rule, where 20% […]

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The Best of Cayzu Help Desk’s #HappyCustomers Blog (Part 1)

To celebrate the 4th of July the team here at Cayzu Helpdesk thought it would be fun to create a post that would recap some of our past favourite blogs.  These blogs will surely put some spark in your customer’s love for your business! If you’re running an e-commerce web site be sure to check […]

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A Closer Look at the Advantages of a Hosted Help Desk Solution

Small businesses are run with a lot of passion but frequently lack the employee numbers that allow for specialized team members. This means that help desk support agents and other focused forms of customer service are set aside in favor of developing a strong standard of generalized customer interactions. At Cayzu we pride ourselves in […]

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7 Ways to Boost Your Small Business on Facebook

Facebook is a notoriously consumer-oriented social media platform. In my experience, customers want to know that they can interact with a real company and real people, not automated message systems. Facebook isn’t only great for small business branding and customer engagement; it’s also great for customer support. Instead of floundering during peak busy times, get […]

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What Playing Plants vs Zombies 2 can Teach us about Customer Service

At Cayzu we want to be known for our high quality help desk software, but we also wouldn’t mind being known for our sense of fun and our ability to compare a popular video game with improving your customer support. Plants vs Zombies is a popular video game where a home owner uses a variety […]

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4 Effective Ways to Empower Customer Service Employees

At Cayzu Helpdesk we believe that your employees are just as essential to your growth and success as your customers are, which means that your employees should have the tools and information that they need to feel confident in themselves as well as the job that they perform.  Take your business and employees to the […]

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What the World Cup Can Teach You About Customer Service

Whether or not you’re a fan of soccer, chances are good that you’ve at least heard or seen a bit of the World Cup. The FIFA World Cup was first played back in 1930, and since then it has become the largest single-event sporting competition in the entire world. While the World Cup only rolls […]

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Six Reasons to Upgrade from Email to a Customer Service Solution

I know how many problems email can cause for emerging businesses. Your business might not be large enough to warrant outsourcing customer service, but it might be too large to handle without an automated system. Sooner or later, your startup will outgrow email as a quality customer support solution. You can effectively use a shared […]

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