Entries by Robin Young

The Pizza Analogy. Customer Experience: More Than Just Customer Service

Too many organizations only think about the service they are providing rather than what experiences their customers are having. It’s easy to focus on customer service without considering the bigger picture of customer experience. While these two things work together, they are most successful when they are tackled with their own respective business strategies via […]

Cayzu Helpdesk – Make your customers happy!

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Integration into Slack & More – Cayzu Help Desk

The Cayzu Help Desk team is excited to announce our latest software update! The update includes: Integration into Slack Multiple optimizations for Internet Explorer 11 Multiple optimizations for exporting ticket reports Ability to CC agents on tickets Ability to stay logged in to Harvest Billing Enhanced group permissions End-user portal now re-directs agents to the […]

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7 Tips to Ensure That Your New Small Business is Successful

A lot of people have thought about starting their own business at one point or another, but unfortunately most of them aren’t quite sure where to begin. This is especially true for those who have no previous entrepreneurial experience. If you’ve got a great idea, though, and the passion to see it through, then here […]

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5 Obvious Customer Service Lessons That We Sometimes Forget

Effective customer service is integral to any organisation trying to build a positive reputation and gain repeat customers. Some companies have struggled with truly caring for their customers in the digital age. How do you communicate understanding and kindness through customer service software? What are the core tenets of serving your customers better? Here are […]

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QuickBooks & Active Directory Integration Now Available – Cayzu Help Desk

The Cayzu Help Desk team is excited to announce our latest feature update! The release includes: Integration into Active Directory Integration into QuickBooks Online Ability to export custom fields for tickets Performance improvement & Misc bug fixes   Integration into Active Directory: Looking to tie your help desk into existing employee user logins?  Well now […]

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How to Keep Your Customers Right Where They Are

Businesses can have the best products or services in their respective industries, but they likely aren’t going to be very successful if they’re unable to prevent customers from falling into the arms of their competition. While Cayzu’s cloud help desk is designed to allow you to take care of and keep your customers, there are […]

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Agents Can Finally Create Tickets for Themselves + 7 Other Cayzu Help Desk Features

The Cayzu Help Desk team is excited to announce our latest update! The release includes: Enhanced Ticket History (Audit Log) Ability for Agents to Create Tickets for Themselves Ability to Delete Ticket Replies (Agent Portal) Ability to Delete All Attachments from a Ticket (Agent Portal) New Status Added to Cayzu’s Mobile Apps Ability to Set […]

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Service Champions! Why You Shouldn’t be Celebrating Customer Service Week, This Week

Are you puzzled yet? Why would Ben Puzzuoli @ Cayzu Help Desk, who is all about customer happiness, be telling me to NOT celebrate customer service week this week? Because you should be celebrating customer service all year round!!!! We here at Cayzu Help Desk are honoured to be celebrating and participating in Customer Service […]

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Acing Idea Execution as a Small Business

Conjuring up ideas that never come to fruition and spinning those ideas into tangible products and services are what separates successful businesses from those that struggle to get off of the ground. Cayzu helps small businesses meet their helpdesk needs, but our cloud-based products aren’t quite as useful if a business has trouble following through […]

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The Keys to Effective Customer Self-Service

Cayzu is all about helping companies help themselves with a full featured, cloud based helpdesk solution, and you might share this sentiment when it comes to customer self-service. But before you dive headfirst into the self-service sea, there are a few ideas to strap on that are sure to keep you and your business afloat. […]

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