Entries by Robin Young

5 Effective Ways to Surpass Your Competition by Improving Your Customer Service

There are several things you can do improve your overall business in order to compete with your competition, but few of those methods are as powerful as improving your customer service. In addition to offering exemplary customer service software, Cayzu also specializes in offering exemplary professional advice on how you can leapfrog past your competition […]

Cayzu Helpdesk – Make your customers happy!

Like what you’ve read? Subscribe via email!





Imbuing “Experience” Within the Customer Service Experience

We live in a world that’s more automated and electronic than ever, and that’s especially true when it comes to advanced customer service software. Cayzu is here to remind you that even though many of your business’s tasks can be done electronically, you should still make sure you devote some of your financial resources to […]

Cayzu Helpdesk – Make your customers happy!

Like what you’ve read? Subscribe via email!





7 Tips to Get the Most Out of Your Online Marketing

The Internet may still be young, but online marketing is imperative to a highly successful businesses. Especially for small companies, a quality web presence can increase revenue and profit by making your products and services available to your customers twenty four hours a day, seven days a week. Many enterprises aren’t making the most of […]

Cayzu Helpdesk – Make your customers happy!

Like what you’ve read? Subscribe via email!





The Last 2016 Update! 11 New Cayzu Help Desk Features

The Cayzu Help Desk team is excited to announce our latest feature release! The update includes: Ability to export the General Summary Report to Excel Ability to export the Tickets Report to Excel Ability to export the Ticket Volume Report to Excel Ability to export the Article Analysis Report to Excel Ability to export the […]

Cayzu Helpdesk – Make your customers happy!

Like what you’ve read? Subscribe via email!





The Pizza Analogy. Customer Experience: More Than Just Customer Service

Too many organizations only think about the service they are providing rather than what experiences their customers are having. It’s easy to focus on customer service without considering the bigger picture of customer experience. While these two things work together, they are most successful when they are tackled with their own respective business strategies via […]

Cayzu Helpdesk – Make your customers happy!

Like what you’ve read? Subscribe via email!





Integration into Slack & More – Cayzu Help Desk

The Cayzu Help Desk team is excited to announce our latest software update! The update includes: Integration into Slack Multiple optimizations for Internet Explorer 11 Multiple optimizations for exporting ticket reports Ability to CC agents on tickets Ability to stay logged in to Harvest Billing Enhanced group permissions End-user portal now re-directs agents to the […]

Cayzu Helpdesk – Make your customers happy!

Like what you’ve read? Subscribe via email!





7 Tips to Ensure That Your New Small Business is Successful

A lot of people have thought about starting their own business at one point or another, but unfortunately most of them aren’t quite sure where to begin. This is especially true for those who have no previous entrepreneurial experience. If you’ve got a great idea, though, and the passion to see it through, then here […]

Cayzu Helpdesk – Make your customers happy!

Like what you’ve read? Subscribe via email!





5 Obvious Customer Service Lessons That We Sometimes Forget

Effective customer service is integral to any organisation trying to build a positive reputation and gain repeat customers. Some companies have struggled with truly caring for their customers in the digital age. How do you communicate understanding and kindness through customer service software? What are the core tenets of serving your customers better? Here are […]

Cayzu Helpdesk – Make your customers happy!

Like what you’ve read? Subscribe via email!





QuickBooks & Active Directory Integration Now Available – Cayzu Help Desk

The Cayzu Help Desk team is excited to announce our latest feature update! The release includes: Integration into Active Directory Integration into QuickBooks Online Ability to export custom fields for tickets Performance improvement & Misc bug fixes   Integration into Active Directory: Looking to tie your help desk into existing employee user logins?  Well now […]

Cayzu Helpdesk – Make your customers happy!

Like what you’ve read? Subscribe via email!





How to Keep Your Customers Right Where They Are

Businesses can have the best products or services in their respective industries, but they likely aren’t going to be very successful if they’re unable to prevent customers from falling into the arms of their competition. While Cayzu’s cloud help desk is designed to allow you to take care of and keep your customers, there are […]

Cayzu Helpdesk – Make your customers happy!

Like what you’ve read? Subscribe via email!