New Automations, Enhanced Search & more – New @ Cayzu Help Desk
The Cayzu Help Desk team is excited to announce our latest feature release! Here’s what’s included: -Triggers (Automation)-Re-designed search-Ability to re-order Views-Ability to bulk delete suspended tickets -Expanded roles-Expanded ticket history-Enhanced quick add for contacts/companies-Enhanced image controls for the end-user portal-Added Quick Responses to Internal Notes-New API calls-Performance optimizations-Misc bug fixes and other optimizations Triggers […]
Communication Guidelines: How to Interact With Customers Through Social Media
The communication game has changed greatly in the last decade, and businesses have been faced with a choice of adapting or appearing obsolete. With the rise of social media, customers no longer have to pick up the phone or drive to a store to ask a question or register a complaint. As a business owner, […]
Newly Revamped Android App & more – New @ Cayzu Help Desk
The Cayzu Help Desk team is excited to announce our latest feature release! Here’s what’s included: -Newly Revamped Android App-Expanded View Controls-Performance Optimizations-Misc bug fixes and other optimizations Newly Revamped Android App: We’ve completely re-designed and upgraded the Android app and included new features such as screenshot capture, search and a new look and feel. Expanded […]
Should You Automate Your Internal Customer Service? An Overview of Benefits and Things to Consider
Internal customer service is one of the most crucial aspects of a business. It is where you interact with your customers (fellow employees) and ensure that their experience would warrant their loyalty to the company in the long run.
After Hours Support & more – New @ Cayzu Help Desk
The Cayzu Help Desk team is excited to announce our latest feature release! Here’s what’s included: -After Hours Support-Expanded SLA support -New Export Options-Ability to Set Ticket Urgency by Email-Exposed New Email Templates-Expanded Scheduled Reports-Expanded CAPTCHA support -Enhanced Search for End-User Portal-Performance Optimizations -Misc bug fixes and other optimizations After Hours Support: We’ve added support […]
What Your Customers Are Not Telling You
Most customer service helpdesk calls end with the customer saying, “Okay, thank you.” It is what they say after the call terminates that reveals how the interaction went. It could be, “They took care of our problem” or it might be more like, “We tried that, now what?” Tapping into that vital information about how […]
Get to Know Your Customers With Conversational Service
In the simpler times of the past, business owners and customers developed personal relationships naturally. The butcher knew your name and what cuts you preferred. Your car mechanic likely understood your driving habits and the intricate details of your car’s repair history. As society evolved, these types of close connections between companies and the people […]
Private Tickets & Updated Automation – New @ Cayzu Help Desk
The Cayzu Help Desk team is excited to announce our latest feature release! Here’s what’s included: Ability to Create Private Tickets Expanded Assignment Rules to Include Private Tickets Performance Improvements Misc Bug Fixes & General Optimizations Ability to Create Private Tickets: Private tickets allow you to create a ticket on behalf of a customer/user without […]
CAPTCHA, Sorting Articles and More – New @ Cayzu Help Desk
The Cayzu Help Desk team is excited to announce our latest feature release! Here’s what’s included: -Ability to sort Articles (FAQs) -Ability to enable CAPTCHA on the end user portal-Ability to set style sheets for articles -Ability to select Internal Note or External Reply by default-New API call -Search improvements -Performance improvements Ability to sort […]
6 Considerations for Businesses Choosing Between Cloud Help Desk and Onsite Solutions
Businesses in today’s world often struggle to choose between cloud help desk software and an onsite solution. There are so many options available that it makes many IT professionals overwhelmed and they simply choose what is familiar. Despite the familiarity of onsite solutions, there are plenty of benefits to use the cloud. If you have […]