Microsoft Teams, Expanded Custom Fields & More New Cayzu Features
The Cayzu Help Desk team is excited to announce our latest feature release! Here’s what’s included: Integration into Microsoft Teams Added custom field(s) support into email templates Added the ability to assign tickets to groups from the main ticket grid Expanded ticket history Added CC support to the end-user portal Integrated into CloudWorks SSO Re-worked […]
Top Five Customer Service Metrics
On a scale of 1 to 10, how is your customer service doing? If you can’t confidently answer that, with data to back it up, then you need to take a look at your customer service metrics. Whether you’ve never heard the term before or you haven’t had the time to properly assess your customer […]
New Look & Feel with More Visibility – Latest Cayzu Feature Release
The Cayzu Help Desk team is excited to announce our latest feature release! Here’s what’s included: New look & feel Facilitated navigation with paging Assignment rule used now in ticket’s history Send & update now automatically stops timer Ability to require a ticket’s description Added support for strong passwords Performance updates for main & single […]
How to Build a Customer-Focused Business
Providing excellent help desk service is vital to ensuring that new customers become repeat customers. It also makes it easier for you to attract new ones when they write a great review or recommend your company in other ways, including word of mouth or social media. Poor service can not only cost you existing customers, […]
Ticket Dependencies, Usability & Performance Updates – Latest Cayzu Update Copy
The Cayzu Help Desk team is excited to announce our latest feature release! Here’s what’s included: Ticket dependencies BCC support added to tickets Expanded CC support New role – Ability to delete a ticket reply Added table support for Articles End-user usability updates New SSO parameters for the agent portal Ability to clone email templates […]
Salesforce help desk “desk.com” is retiring – checkout our alternative!
There’s few online services that can help you manage customer interactions like a helpdesk service. Thousands of businesses have used Desk.com for their services, until a recent announcement. With Desk.com no longer taking customers, you need a new customer service tool. That’s where Cayzu can help. Desk.com Discontinued Salesforce has decided to end their cloud […]
Improved Merging, Internal Notes & 10 Other New Cayzu Help Desk Features
The Cayzu Help Desk team is excited to announce our latest software update! Here’s what’s included: Redesigned agent’s New Ticket screen Added merge capabilities to the main ticket grid Enhanced visibility with internal notes Visualization improvements for merging Expanded company details Expanded SLA report Expanded Agent summary report Added custom fields to ticket print option […]
Cayzu Among Most Popular Help Desk Software on Notable Platform for Software Reviews
Cayzu is considered by many as an intuitive and easy to use help desk solution that allows companies to organize and improve their handling of support inquiries. But don’t take our word for it. An established business software review platform considers Cayzu as one one of the most popular and trusted help desk software brand […]
Scheduled Exports , View Management & 12 other Cayzu Help Desk Features
The Cayzu Help Desk team is excited to announce our latest feature release! Here’s what’s included: Ability to schedule ticket data exports Ability to manage views Ability to merge across different requester’s Sort & stop functions added to assignment rules Private forms Consolidated view/edit for contacts Alphabet sorting added for contacts/companies Optimized “Create new ticket […]
What Does Your Complete Hub for Customer Support Look Like?
The key to exceptional customer service is exceptional communication. To this end, it is important for companies to be available through their clients’ preferred methods of communication. With Cayzu’s Multi Channel platform, you can efficiently manage and respond to incoming messages from multiple communication portals. Email Tickets Communication rapidly deteriorates without organization to support it. […]
Help Desk Software Tips
- Front Line Input September 16, 2019When was the last time you asked your front line staff what you can do to improve sales results, improve service and performance, reduce cost, etc? Many external consultants and advisors you could hire, often do just this, and come up with some great ideas to help your business. So what are you waiting for?
- ECruitment September 15, 2019When recruiting agents/reps who will be dealing with net based activity, build into the recruitment process a ‘chat’ session early into the process. This way you can test the candidates’ net etiquette, their typing skills and grammar.
- Record Praise September 14, 2019Often we measure customer’s complaints and record the results. In some companies they measure praise against the number of complaints. Research often shows that we are more likely to receive complaints than praise, but in some world class organisations there can be several times more positive feedback than negative! Start recording praise from today and […]
- Forecasting September 13, 2019Are you involved in forecasting call volumes? If so, then one certainty is that you will probably spend some time reviewing historical call volumes, maybe even e-mail, fax, etc. to help you forecast accurately in the future. When you do, even if you have a forecasting system that calculates it for you, it is good […]