Entries by Robin Young

New Look & Feel with More Visibility – Latest Cayzu Feature Release

The Cayzu Help Desk team is excited to announce our latest feature release! Here’s what’s included: New look & feel Facilitated navigation with paging Assignment rule used now in ticket’s history Send & update now automatically stops timer Ability to require a ticket’s description Added support for strong passwords Performance updates for main & single […]

Cayzu Helpdesk – Make your customers happy!

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How to Build a Customer-Focused Business

Providing excellent help desk service is vital to ensuring that new customers become repeat customers. It also makes it easier for you to attract new ones when they write a great review or recommend your company in other ways, including word of mouth or social media. Poor service can not only cost you existing customers, […]

Cayzu Helpdesk – Make your customers happy!

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Ticket Dependencies, Usability & Performance Updates – Latest Cayzu Update Copy

The Cayzu Help Desk team is excited to announce our latest feature release! Here’s what’s included: Ticket dependencies BCC support added to tickets Expanded CC support New role – Ability to delete a ticket reply Added table support for Articles End-user usability updates New SSO parameters for the agent portal Ability to clone email templates […]

Cayzu Helpdesk – Make your customers happy!

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Salesforce help desk “desk.com” is retiring – checkout our alternative!

There’s few online services that can help you manage customer interactions like a helpdesk service. Thousands of businesses have used Desk.com for their services, until a recent announcement. With Desk.com no longer taking customers, you need a new customer service tool. That’s where Cayzu can help. Desk.com Discontinued Salesforce has decided to end their cloud […]

Cayzu Helpdesk – Make your customers happy!

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Improved Merging, Internal Notes & 10 Other New Cayzu Help Desk Features

The Cayzu Help Desk team is excited to announce our latest software update! Here’s what’s included: Redesigned agent’s New Ticket screen Added merge capabilities to the main ticket grid Enhanced visibility with internal notes Visualization improvements for merging Expanded company details Expanded SLA report Expanded Agent summary report Added custom fields to ticket print option […]

Cayzu Helpdesk – Make your customers happy!

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Cayzu Among Most Popular Help Desk Software on Notable Platform for Software Reviews

Cayzu is considered by many as an intuitive and easy to use help desk solution that allows companies to organize and improve their handling of support inquiries. But don’t take our word for it. An established business software review platform considers Cayzu as one one of the most popular and trusted help desk software brand […]

Cayzu Helpdesk – Make your customers happy!

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Scheduled Exports , View Management & 12 other Cayzu Help Desk Features

The Cayzu Help Desk team is excited to announce our latest feature release! Here’s what’s included: Ability to schedule ticket data exports Ability to manage views Ability to merge across different requester’s Sort & stop functions added to assignment rules Private forms Consolidated view/edit for contacts Alphabet sorting added for contacts/companies Optimized “Create new ticket […]

Cayzu Helpdesk – Make your customers happy!

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What Does Your Complete Hub for Customer Support Look Like?

The key to exceptional customer service is exceptional communication. To this end, it is important for companies to be available through their clients’ preferred methods of communication. With Cayzu’s Multi Channel platform, you can efficiently manage and respond to incoming messages from multiple communication portals. Email Tickets Communication rapidly deteriorates without organization to support it. […]

Cayzu Helpdesk – Make your customers happy!

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A Closer Look at Hosted Help Desk Solutions

Customer service has always been a cornerstone of how business is done, and companies ignore this at their peril. Improving the delivery of customer service and the service experience overall should be a priority if you want to distinguish your company as a leader in your industry. There are many ways that company decision makers […]

Cayzu Helpdesk – Make your customers happy!

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Integration with Zapier + 15 New Cayzu Help Desk Features

The Cayzu Help Desk team is excited to announce our latest feature release! Here’s what’s included: Integration with Zapier Integration with Apiant Integration with Cookiebot New search filters Assets can now be linked to forms Assets are now linked to tickets in the agent portal Added Blacklist/Whitelist management Exposed suspended tickets Added the ability to […]

Cayzu Helpdesk – Make your customers happy!

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