Ticket Dependencies, Usability & Performance Updates – Latest Cayzu Update
The Cayzu Help Desk team is excited to announce our latest feature release! Here’s what’s included: Ticket dependencies BCC support added to tickets Expanded CC support New role – Ability to delete a ticket reply Added table support for Articles End-user usability updates New SSO parameters for the agent portal Ability to clone email templates […]
Salesforce help desk “desk.com” is retiring – checkout our alternative!
There’s few online services that can help you manage customer interactions like a helpdesk service. Thousands of businesses have used Desk.com for their services, until a recent announcement. With Desk.com no longer taking customers, you need a new customer service tool. That’s where Cayzu can help. Desk.com Discontinued Salesforce has decided to end their cloud […]
Improved Merging, Internal Notes & 10 Other New Cayzu Help Desk Features
The Cayzu Help Desk team is excited to announce our latest software update! Here’s what’s included: Redesigned agent’s New Ticket screen Added merge capabilities to the main ticket grid Enhanced visibility with internal notes Visualization improvements for merging Expanded company details Expanded SLA report Expanded Agent summary report Added custom fields to ticket print option […]
Cayzu Among Most Popular Help Desk Software on Notable Platform for Software Reviews
Cayzu is considered by many as an intuitive and easy to use help desk solution that allows companies to organize and improve their handling of support inquiries. But don’t take our word for it. An established business software review platform considers Cayzu as one one of the most popular and trusted help desk software brand […]
Scheduled Exports , View Management & 12 other Cayzu Help Desk Features
The Cayzu Help Desk team is excited to announce our latest feature release! Here’s what’s included: Ability to schedule ticket data exports Ability to manage views Ability to merge across different requester’s Sort & stop functions added to assignment rules Private forms Consolidated view/edit for contacts Alphabet sorting added for contacts/companies Optimized “Create new ticket […]
What Does Your Complete Hub for Customer Support Look Like?
The key to exceptional customer service is exceptional communication. To this end, it is important for companies to be available through their clients’ preferred methods of communication. With Cayzu’s Multi Channel platform, you can efficiently manage and respond to incoming messages from multiple communication portals. Email Tickets Communication rapidly deteriorates without organization to support it. […]
A Closer Look at Hosted Help Desk Solutions
Customer service has always been a cornerstone of how business is done, and companies ignore this at their peril. Improving the delivery of customer service and the service experience overall should be a priority if you want to distinguish your company as a leader in your industry. There are many ways that company decision makers […]
Integration with Zapier + 15 New Cayzu Help Desk Features
The Cayzu Help Desk team is excited to announce our latest feature release! Here’s what’s included: Integration with Zapier Integration with Apiant Integration with Cookiebot New search filters Assets can now be linked to forms Assets are now linked to tickets in the agent portal Added Blacklist/Whitelist management Exposed suspended tickets Added the ability to […]
Are You Maximizing Your Customer Service on Social Media?
Technology allows companies to have more interaction with clients than ever before in history, and this comes with positives and negatives. Online forums are available at any hour of the day or night, and reviews are there for everybody to see. Your customers are talking about you on social media, and it’s important to find […]
Integrated Customer Satisfaction Surveys & 7 other Cayzu Help Desk New Features
The Cayzu Help Desk team is excited to announce our latest feature release! Here’s what’s included: Integrated customer survey (CSAT) Integrated customer survey reporting Added ADFS 3.0 SSO support Added Azure SSO support Ability to specify the customer first name as a variable Ability to hide/default Subject and Description fields in custom forms Redesigned the […]
Help Desk Software News
- Symbee Connect OmniChannel Suite for Amazon Connect Now Available on AWS Marketplace March 19, 2019Symbee Connect Suite Provides Enhanced Customer Engagement Solutions
- 8x8 Powers Communications Platform with New Video Meeting Experience March 19, 2019Proven video capabilities integrated into 8x8’s cloud communications platform to accelerate company-wide collaboration
- OrecX and Accent Announce Cloud Contact Center Partnership March 19, 2019OrecX, LLC, and Accent announced a formal partnership to offer businesses and contact centers a comprehensive cloud contact center solution.
- Pipeliner Announces The Better CRM March 18, 2019Pipeliner announced that with its latest CRM release plus the innovations around Mobile and integration, the company has delivered on its promise of building The Better CRM.