Microsoft Teams, Expanded Custom Fields & More New Cayzu Features
The Cayzu Help Desk team is excited to announce our latest feature release! Here’s what’s included: Integration into Microsoft Teams Added custom field(s) support into email templates Added the ability to assign tickets to groups from the main ticket grid Expanded ticket history Added CC support to the end-user portal Integrated into CloudWorks SSO Re-worked […]
Top Five Customer Service Metrics
On a scale of 1 to 10, how is your customer service doing? If you can’t confidently answer that, with data to back it up, then you need to take a look at your customer service metrics. Whether you’ve never heard the term before or you haven’t had the time to properly assess your customer […]
New Look & Feel with More Visibility – Latest Cayzu Feature Release
The Cayzu Help Desk team is excited to announce our latest feature release! Here’s what’s included: New look & feel Facilitated navigation with paging Assignment rule used now in ticket’s history Send & update now automatically stops timer Ability to require a ticket’s description Added support for strong passwords Performance updates for main & single […]
How to Build a Customer-Focused Business
Providing excellent help desk service is vital to ensuring that new customers become repeat customers. It also makes it easier for you to attract new ones when they write a great review or recommend your company in other ways, including word of mouth or social media. Poor service can not only cost you existing customers, […]
Ticket Dependencies, Usability & Performance Updates – Latest Cayzu Update Copy
The Cayzu Help Desk team is excited to announce our latest feature release! Here’s what’s included: Ticket dependencies BCC support added to tickets Expanded CC support New role – Ability to delete a ticket reply Added table support for Articles End-user usability updates New SSO parameters for the agent portal Ability to clone email templates […]
Salesforce help desk “desk.com” is retiring – checkout our alternative!
There’s few online services that can help you manage customer interactions like a helpdesk service. Thousands of businesses have used Desk.com for their services, until a recent announcement. With Desk.com no longer taking customers, you need a new customer service tool. That’s where Cayzu can help. Desk.com Discontinued Salesforce has decided to end their cloud […]
Improved Merging, Internal Notes & 10 Other New Cayzu Help Desk Features
The Cayzu Help Desk team is excited to announce our latest software update! Here’s what’s included: Redesigned agent’s New Ticket screen Added merge capabilities to the main ticket grid Enhanced visibility with internal notes Visualization improvements for merging Expanded company details Expanded SLA report Expanded Agent summary report Added custom fields to ticket print option […]
Cayzu Among Most Popular Help Desk Software on Notable Platform for Software Reviews
Cayzu is considered by many as an intuitive and easy to use help desk solution that allows companies to organize and improve their handling of support inquiries. But don’t take our word for it. An established business software review platform considers Cayzu as one one of the most popular and trusted help desk software brand […]
Scheduled Exports , View Management & 12 other Cayzu Help Desk Features
The Cayzu Help Desk team is excited to announce our latest feature release! Here’s what’s included: Ability to schedule ticket data exports Ability to manage views Ability to merge across different requester’s Sort & stop functions added to assignment rules Private forms Consolidated view/edit for contacts Alphabet sorting added for contacts/companies Optimized “Create new ticket […]
What Does Your Complete Hub for Customer Support Look Like?
The key to exceptional customer service is exceptional communication. To this end, it is important for companies to be available through their clients’ preferred methods of communication. With Cayzu’s Multi Channel platform, you can efficiently manage and respond to incoming messages from multiple communication portals. Email Tickets Communication rapidly deteriorates without organization to support it. […]
Help Desk Software Tips
- Standard Response July 20, 2019Every business can benefit from efficiencies by having standard letters, etc., however, there are always a percentage of cases who fall outside of the box and need some personal attention - we came across a financial services company who said all they could send us in response to their query was a standard letter and […]
- Experiment July 19, 2019When was the last time you tried something new in your center? – it could be a new incentive scheme, schedule, script, etc. If you do experiment, test the approach first with a small sample then compare the results against a control group and determine how effective the experiment was. By experimenting we find better […]
- Recognition July 18, 2019The most important factor is individual recognition – more important than salaries, bonuses or promotions. Most people, whether they’re engineers, business managers or machine operators, want to be creative. They want to identify with the success of their profession and their organisation. They want to contribute to giving society more comfort, better health, more excitement. […]
- Handling Electronic Mail July 17, 2019Responding to e-mail enquiries is as important as responding (answering) the phone and should be treated as such. Customers are no longer happy with a standard response. Just like the phone, they want and expect, a personal service and a response just for them. -Duncan Hearnden - Hays Customer Solutions