New Look & Feel with More Visibility – Latest Cayzu Feature Release
The Cayzu Help Desk team is excited to announce our latest feature release! Here’s what’s included: New look & feel Facilitated navigation with paging Assignment rule used now in ticket’s history Send & update now automatically stops timer Ability to require a ticket’s description Added support for strong passwords Performance updates for main & single […]
How to Build a Customer-Focused Business
Providing excellent help desk service is vital to ensuring that new customers become repeat customers. It also makes it easier for you to attract new ones when they write a great review or recommend your company in other ways, including word of mouth or social media. Poor service can not only cost you existing customers, […]
Ticket Dependencies, Usability & Performance Updates – Latest Cayzu Update Copy
The Cayzu Help Desk team is excited to announce our latest feature release! Here’s what’s included: Ticket dependencies BCC support added to tickets Expanded CC support New role – Ability to delete a ticket reply Added table support for Articles End-user usability updates New SSO parameters for the agent portal Ability to clone email templates […]
Salesforce help desk “desk.com” is retiring – checkout our alternative!
There’s few online services that can help you manage customer interactions like a helpdesk service. Thousands of businesses have used Desk.com for their services, until a recent announcement. With Desk.com no longer taking customers, you need a new customer service tool. That’s where Cayzu can help. Desk.com Discontinued Salesforce has decided to end their cloud […]
Improved Merging, Internal Notes & 10 Other New Cayzu Help Desk Features
The Cayzu Help Desk team is excited to announce our latest software update! Here’s what’s included: Redesigned agent’s New Ticket screen Added merge capabilities to the main ticket grid Enhanced visibility with internal notes Visualization improvements for merging Expanded company details Expanded SLA report Expanded Agent summary report Added custom fields to ticket print option […]
Cayzu Among Most Popular Help Desk Software on Notable Platform for Software Reviews
Cayzu is considered by many as an intuitive and easy to use help desk solution that allows companies to organize and improve their handling of support inquiries. But don’t take our word for it. An established business software review platform considers Cayzu as one one of the most popular and trusted help desk software brand […]
Scheduled Exports , View Management & 12 other Cayzu Help Desk Features
The Cayzu Help Desk team is excited to announce our latest feature release! Here’s what’s included: Ability to schedule ticket data exports Ability to manage views Ability to merge across different requester’s Sort & stop functions added to assignment rules Private forms Consolidated view/edit for contacts Alphabet sorting added for contacts/companies Optimized “Create new ticket […]
What Does Your Complete Hub for Customer Support Look Like?
The key to exceptional customer service is exceptional communication. To this end, it is important for companies to be available through their clients’ preferred methods of communication. With Cayzu’s Multi Channel platform, you can efficiently manage and respond to incoming messages from multiple communication portals. Email Tickets Communication rapidly deteriorates without organization to support it. […]
A Closer Look at Hosted Help Desk Solutions
Customer service has always been a cornerstone of how business is done, and companies ignore this at their peril. Improving the delivery of customer service and the service experience overall should be a priority if you want to distinguish your company as a leader in your industry. There are many ways that company decision makers […]
Integration with Zapier + 15 New Cayzu Help Desk Features
The Cayzu Help Desk team is excited to announce our latest feature release! Here’s what’s included: Integration with Zapier Integration with Apiant Integration with Cookiebot New search filters Assets can now be linked to forms Assets are now linked to tickets in the agent portal Added Blacklist/Whitelist management Exposed suspended tickets Added the ability to […]
Help Desk Software Tips
- Recruiting? – Consult Your Agents May 26, 2019Next time you are planning to recruit some additional agents, ask your existing agents what they would look for if they were the ones recruiting other agents. Sometimes you can pick up things you were not aware of and getting an agents perspective is valuable in understanding how they see the contact center. It also […]
- Product Return Calls May 25, 2019If your company offers customers a facility to call up and request collection of an unwanted product, train your agents in all aspects of customer care and sales. Here’s why. It could be a product, which is faulty and maybe this has upset the customer in which case care is needed. Or it could be […]
- Consider The Cell Phone User! May 24, 2019If you are developing customer self-service applications using interactive voice response, test the applications using a cell phone. Use # to acknowledge completion of an entry, and add a 1 ½ second pause before the next prompt - the time needed for a cell phone user to put the phone back to the ear. -Bernard […]
- Back-up Plan May 23, 2019Do you have a complete action plan in the event of failures with systems, etc. in your center? Sometimes these can occur during the night when you have few staff available to help with problems. The last thing you want to do is start hunting for contact numbers, etc. to find out what to do. […]