Entries by Robin Young

After Hours Support & more – New @ Cayzu Help Desk

The Cayzu Help Desk team is excited to announce our latest feature release! Here’s what’s included: -After Hours Support-Expanded SLA support -New Export Options-Ability to Set Ticket Urgency by Email-Exposed New Email Templates-Expanded Scheduled Reports-Expanded CAPTCHA support -Enhanced Search for End-User Portal-Performance Optimizations -Misc bug fixes and other optimizations After Hours Support: We’ve added support […]

Cayzu Helpdesk – Make your customers happy!

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What Your Customers Are Not Telling You

Most customer service helpdesk calls end with the customer saying, “Okay, thank you.” It is what they say after the call terminates that reveals how the interaction went. It could be, “They took care of our problem” or it might be more like, “We tried that, now what?” Tapping into that vital information about how […]

Cayzu Helpdesk – Make your customers happy!

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Get to Know Your Customers With Conversational Service

In the simpler times of the past, business owners and customers developed personal relationships naturally. The butcher knew your name and what cuts you preferred. Your car mechanic likely understood your driving habits and the intricate details of your car’s repair history. As society evolved, these types of close connections between companies and the people […]

Cayzu Helpdesk – Make your customers happy!

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Private Tickets & Updated Automation – New @ Cayzu Help Desk

The Cayzu Help Desk team is excited to announce our latest feature release! Here’s what’s included: Ability to Create Private Tickets Expanded Assignment Rules to Include Private Tickets Performance Improvements Misc Bug Fixes & General Optimizations Ability to Create Private Tickets: Private tickets allow you to create a ticket on behalf of a customer/user without […]

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CAPTCHA, Sorting Articles and More – New @ Cayzu Help Desk

The Cayzu Help Desk team is excited to announce our latest feature release! Here’s what’s included: -Ability to sort Articles (FAQs) -Ability to enable CAPTCHA on the end user portal-Ability to set style sheets for articles -Ability to select Internal Note or External Reply by default-New API call -Search improvements -Performance improvements Ability to sort […]

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6 Considerations for Businesses Choosing Between Cloud Help Desk and Onsite Solutions

Businesses in today’s world often struggle to choose between cloud help desk software and an onsite solution. There are so many options available that it makes many IT professionals overwhelmed and they simply choose what is familiar. Despite the familiarity of onsite solutions, there are plenty of benefits to use the cloud. If you have […]

Cayzu Helpdesk – Make your customers happy!

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The Little Big Cayzu Help Desk Update

The Cayzu Help Desk team is excited to announce our latest feature release! Here’s what’s included: -Ability to assign a backup agent-Ability to view attachments after they are uploaded-Ability to automatically close the ticket window after update-Integration with Zoho Assist-New role: Ability to turn off SPAM & Suspended views-Ability to set a style sheet for […]

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Great Customer Service Aids Your Bottom Line

Many companies are learning the hard way that how they treat customers impacts their bottom line. Poor help desk/customer service cost U.S. businesses more than $75 billion in 2018, an increase of $13 billion since 2016, according to Forbes. These losses are from customers switching their loyalties—and money—to another company. Reasons customers gave for leaving […]

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Microsoft Teams, Expanded Custom Fields & More New Cayzu Features

The Cayzu Help Desk team is excited to announce our latest feature release! Here’s what’s included: Integration into Microsoft Teams Added custom field(s) support into email templates Added the ability to assign tickets to groups from the main ticket grid Expanded ticket history Added CC support to the end-user portal Integrated into CloudWorks SSO Re-worked […]

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Top Five Customer Service Metrics

On a scale of 1 to 10, how is your customer service doing? If you can’t confidently answer that, with data to back it up, then you need to take a look at your customer service metrics. Whether you’ve never heard the term before or you haven’t had the time to properly assess your customer […]

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