These days commercial markets are dominated by a handful of big businesses that offer the same goods and services at every outlet. This is true for both online stores and …

There is no denying that social media and customer service go hand in hand.  Could there really be a better way to get help than to ask publicly where it’s …

Yesterday, Zendesk, a fellow help desk software vendor, had a successful opening day on the New York Stock Exchange raising $100 million dollars in their initial public offering. The Zendesk IPO …

It’s National Small Business week 2014 and small businesses everywhere are feeling the pressure from large internet retailers. E-tailers can offer customers a greater selection of goods and services at …

Is it true? Can a selfie really help you with your customer service strategy? The answer is “yes”. I will explain my reasoning but first let’s lay out the definition of …

As you are most likely aware, a major vulnerability code named Heartbleed was recently discovered for OpenSSL.  OpenSSL is a popular encryption software that is used by 2/3 of the …

With e-commerce sales set to top 1.4 trillion by 2015, online retail is a market that can’t be ignored. And as online retail – or e-tail – becomes a normal …