Small businesses are run with a lot of passion but frequently lack the employee numbers that allow for specialized team members. This means that help desk support agents and other …

Facebook is a notoriously consumer-oriented social media platform. In my experience, customers want to know that they can interact with a real company and real people, not automated message systems. …

At Cayzu we want to be known for our high quality help desk software, but we also wouldn’t mind being known for our sense of fun and our ability to …

At Cayzu Helpdesk we believe that your employees are just as essential to your growth and success as your customers are, which means that your employees should have the tools …

Whether or not you’re a fan of soccer, chances are good that you’ve at least heard or seen a bit of the World Cup. The FIFA World Cup was first …

I know how many problems email can cause for emerging businesses. Your business might not be large enough to warrant outsourcing customer service, but it might be too large to …

When it comes to business, there’s always room for improvement, and that’s especially true when it comes to customer service. You might not be fully aware of just how important …

Many companies often fall short on delivering exceptional customer service. Rather than turning customer service into a script that should be followed at all times, it should instead become an …

The buying cycle has completely changed over the past decade, and the companies that are now just realizing this are losing both revenue and market share.  A recent CEB study …

Now I can safely say that I’ve heard it all.  The swindlers behind the Cryptolocker ransomware bug, a computer virus that hijacks your data and holds it ransom,  have launched …