Customer experience

Why Investing In “Experience” Within the Customer Service Experience is Important

We live in a world that’s more automated and electronic than ever, and that’s especially true when it comes to advanced customer service software.  Technology makes it easy for us …

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Cayzu Help Desk Earns The 2015 Rising Star Award

Cayzu Help Desk Earns The 2015 Rising Star Award from FinancesOnline Review Site!

Cayzu Help Desk was recently reviewed by FinancesOnline — a website that lists and discusses various accounting, CRM, and B2B software services in an effort to supply business owners with …

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Starting a Small Business

Starting a Small Business? Here Are 7 Tips to Get You Rocking!

A lot of people have thought about starting a small business at one point or another, but unfortunately most of them aren’t quite sure where to begin. This is especially …

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Effective Ways to Surpass Your Competition by Improving Your Customer Service

5 Easy & Effective Ways to Surpass Your Competition by Improving Your Customer Service

There are several things you can do improve your overall business in order to compete with your competition, but few of those methods are as powerful as improving your customer …

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Cayzu Helpdesk v2.6

Company Specific SLAs & 8 other Cayzu Help Desk Updates!

The Cayzu Help Desk team is pleased to announce its latest software update which includes 8 new features and enhancements! Here’s what’s been released: Ability to set specific SLAs per company …

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7 Tips To Get the Most Out Of Online Marketing For your SMB

7 Tips To Get the Most Out Of Online Marketing For your SMB

The Internet may still be young, but online marketing is imperative to a highly successful businesses. Especially for small companies, a quality web presence can increase revenue by as much …

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Customer service mishap

6 Steps to Help You Recover From a Customer Service Mishap

Inevitably, you or one of your employees will have a mishap that can negatively impact the businesses relationship with clients. Though the incident may just be a misunderstanding, you need …

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Cayzu Helpdesk's Blog Recap (Part1)

The Best of Cayzu Help Desk’s #HappyCustomers Blog (Part 4)

Here at Cayzu Help Desk, we’ve spent a lot of time researching the customer service and customer support markets to better enhance our customer service solution for you!   Here’s the …

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Increase Web site Conversion

7 Resolutions for Increased Web Site Conversions

While there have never been more opportunities to turn help desk website visitors into loyal customers, you have to make sure your conversion strategy makes the most of those opportunities. …

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Building Your Customer Service Team

How to Build Your Customer Service Team

Having a dedicated team of Customer Service Representatives (CSR) will go far in helping improve your ability to provide reliable support services to your customers. No matter the experience and …

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