Entries by Sam

Single Sign On (SSO) and 5 Other New Cayzu Help Desk Features

The Cayzu Help Desk team is excited to announce our latest update The release includes: Quickly attach screenshots/images on ticket replies View/Modify HTML for Email Templates and Email Signatures Simple Single Sign on (SSO)/Remote Authentication Create FAQs/Topics from Tickets Portal speed enhancements New API calls to retrieve items from the knowledge base & More   […]

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Focus on ease of use and speed – 4 new Cayzu Help Desk Releases

The Cayzu Help Desk team is excited to announce our latest update The release includes: Quickly search and add knowledge base article links when replying to customers Quickly export tickets to CSV or MS Excel for additional analysis More intuitive visual enhancements to better manage your ticket list Olark Webhook to quickly convert chats into […]

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“Enhanced Security”, new features and more customization

The Cayzu Help Desk team is excited to announce our latest update The release includes: Ability to White-list Access for Agent and End-User Portal using IP address Ability to add additional notes when forwarding a reply to 3rd party Ability to change ticket types, status and source More color customization’s for the End-User Portal & […]

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“Cayzu got faster!” and 2 New Cayzu Help Desk Features

The Cayzu Help Desk team is pleased to announce its latest software update which includes some speed improvements and some new features! Here’s what’s been released: Ability to set the mailbox signature Ability to BCC an email address on all ticket responses. & More (See the new features live on Youtube!)   Ability to set the mailbox […]

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“The small but powerful update”. 4 New Cayzu Help Desk Features

The Cayzu Help Desk team is pleased to announce its latest software update which includes tons of great new features! Here’s what’s been released: Ability to show the source of the reply in the agent portal Improved Search Capabilities (agent and end user portal) Ability to show inline images in the customers responses sent in via […]

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The “Fine Tune” Update. 6 New Cayzu Help Desk Features

The Cayzu Help Desk team is pleased to announce its latest software update which includes tons of great new features! Here’s what’s been released: Ability to set the starting text for a ticket. Notify me on all agent replies (new notification settings) Ability to set date/time format for contacts Ability to turn off escalation notification policies […]

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Get The Strongest Encryption Ever With Cayzu – Now Includes 256-Bit SSL encryption

Out of the gate, Cayzu Help Desk offers a wildcard SSL cert for all users that utilize a end-user customer portal on a cayzu.com domain (example: yourcompany.cayzu.com).  This is valid for all Cayzu Help Desk plans as long as you continue to use the default Cayzu company URL that you used at sign up (example: yourcompany.cayzu.com). […]

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Is Your Hiring Personality Small Business Friendly?

The chances of you getting rich from working at a small business are slim, but that doesn’t mean you can’t enjoy the benefits. Being part of a small operation means that you’ll have a more personable experience. You’ll actually be part of the team instead of a random team member. Your input counts since you […]

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Useful Ways Small Business Owners Can Use Social Media to Create Leads

Small business owners have more useful tools than ever when it comes to reaching members of their target audience, and Cayzu’s cloud help desk is just one of those resources. Professional uses for social media are plentiful, but small business owners will want to tighten their focus on a few methods in particular if they […]

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Asset Management and 7 Other New Cayzu Help Desk Features!

The Cayzu Help Desk team is pleased to announce its latest software update which is packed with a great features including Asset Management! Here’s what’s been released: Asset Management Assets Management Report Mobile Enhancements for the End-User Customer Portal (Fully Responsive) Performance Improvement for the Main Ticket Grid/Tickets Ability to Load the End-User Customer Portal […]

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