Entries by Sam

Lessons Small Business Owners Can Learn From the Mistakes of Others

Every business expert started as a novice, and every ruling enterprise business began as a smaller company that many people may not have known much about. Here at Cayzu, we not only want to help your business grow by offering a dependable cloud help desk, we also want to offer you dependable advice from business champions. […]

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How to Avoid Customer Service Chaos

It’s a well-known fact that humans disappoint each other all of the time. Sometimes it’s done intentionally, others time it’s not. No matter the situation or event in which the disappointment occurs, it all boils down to one’s expectations. It’s pretty hard for anyone to feel disappointed unless they had expectations to begin with. I […]

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4 Ways to Make Small Business Expense Tracking Easier

Although it is a common occurrence to see piles and piles of receipts in the corners of small businesses everywhere, that’s only a small portion of receipts that business owners are hoarding. Keeping up with expenses is a challenge for many small businesses across the globe. Here are tips business owners can use to keep […]

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The Small But FAST Cayzu Help Desk Release!

The Cayzu Help Desk team is pleased to announce its newest software update which is packed with a great speed improvement and a new language! Here’s what’s been released: Dramatic speed up for the main ticket grid & ticket load time Added the Danish language for the customer end-user portal Minor bug fixes   Dramatic […]

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Why Cybercriminals Are Becoming More Customer Service Oriented

Ransom-ware and cyber security theft is on the rise. In just the last few years alone, there has been a significant increase in the amount of cyber crime going on that many big name companies are finding themselves vulnerable. In an effort to fight back to prevent these security breaches from happening, corporations are stepping […]

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The “Small”, “Big” Update! 10 new Cayzu Help Desk Features and Functions

The Cayzu Help Desk team is pleased to announce its newest software update which is packed with over 10 new features and functionality! Here’s what’s been released: Cascading Dependent Fields Ability to Set a Phone Number on the Customer Portal Ability to Set the Primary Language for an Agent Simplified Email Forwards Ability to Set […]

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5 Ways to Transform Your Company’s Customer Service

If you are pondering what level of quality your organization’s customer service should be at, perhaps this blog can be of value to you. According to a 2014 mystery shopping survey done by the E-Tailing Group, there are at least five key things you should aim for to improve how your business functions and delivers […]

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Why Investing In “Experience” Within the Customer Service Experience is Important

We live in a world that’s more automated and electronic than ever, and that’s especially true when it comes to advanced customer service software.  Technology makes it easy for us to forget what really matters, the customer experience.   Cayzu is here to remind you that even though many of your business’s tasks can be done […]

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Cayzu Help Desk Earns The 2015 Rising Star Award from FinancesOnline Review Site!

Cayzu Help Desk was recently reviewed by FinancesOnline — a website that lists and discusses various accounting, CRM, and B2B software services in an effort to supply business owners with information so that they can make the right decisions for their businesses. Their reviews help decision makers going through the rigurous process of finding the […]

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Starting a Small Business? Here Are 7 Tips to Get You Rocking!

A lot of people have thought about starting a small business at one point or another, but unfortunately most of them aren’t quite sure where to begin. This is especially true for those who have no previous entrepreneurial experience. If you’ve got a great idea, though, and the passion to see it through, then here […]

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