Entries by Sam

4 Steps for Enhancing Customer Service Solutions

As a businessperson you understand that the importance of keeping your customers satisfied is a fundamental aspect of long-term growth. However, for many consumers reaching out to a helpdesk to discuss a concern, return a product or just ask a question is a stressful and unpleasant process. Inadequate customer service appears in many organizations, but it’s […]

Cayzu Helpdesk – Make your customers happy!

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Custom Fields for Companies/Contacts & 4 other Cayzu Help Desk Upgrades!

The Cayzu Help Desk team is pleased to announce its latest software update which includes 5 new features and enhancements! Here’s what’s been released: Ability to create custom fields for contacts and companies Due date now displayed on your dashboard Ability to set a form and product for a mailbox Enhanced language support (ability to set the […]

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6 Essential Customer Service Agent Skills

Good customer support skills have to be built on a proper foundation, which is one reason it’s essential that your help desk customer support agents be aware of the most important soft skills they need in their professional arsenal. We’re here to provide you and your agents with the six most essential soft skills that […]

Cayzu Helpdesk – Make your customers happy!

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How To Handle Angry Customers With Ease

“The customer is always right” is a mantra of sales departments, but when it comes to the helpdesk, angry callers can make you wonder if the proverb is really true. Although nobody likes dealing with irate clients, customer complaints can turn into useful feedback, continued patronage, and positive experiences for everyone—as long as they are […]

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Why Social Customer Service Is Crucial for Brand Development

In a world of technology and social media, customer interaction can either make or break your marketing strategy. Today, protecting your brand now means solid social customer service practices across your helpdesk, front line and all levels of your operation. The Power of Social Media Social media drives the way people date, associate, learn and […]

Cayzu Helpdesk – Make your customers happy!

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Increasing Conversion Rates Through Customer Feedback

The use of a help desk system reduces the average response time for support requests and increases overall customer satisfaction. However, gathering insight from your data proves invaluable because it provides a window into the minds of your clients by telling you exactly what they need to convert. This knowledge enables you to create an […]

Cayzu Helpdesk – Make your customers happy!

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Customer Service: The Fine Line

Technology allows businesses to be much more innovative when it comes to customer service. However, you have more creative leeway in the online space than you do in the physical space. For example, storing customer information makes your online helpdesk more streamlined. Since there is no face-to-face interaction, your customers are less likely to feel […]

Cayzu Helpdesk – Make your customers happy!

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Customer Service Contracts and 4 other Cayzu Help Desk Enhancements!

The Cayzu Help Desk team is pleased to announce its latest software release which includes 6 new features and functionality! Here’s what’s been released: Manage customer service contracts Ability to hide FAQ, News, Topics and search on the end-user portal Attachments now broken out by individual ticket reply HTML is now supported for incoming and […]

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Bonjour! Multi-language, Custom Forms and 10 other new Cayzu Help Desk Features

The Cayzu Help Desk team is pleased to announce its latest major software update which includes 12 new features and functionality! Here’s what’s been released: Custom Forms Jira integration Capsule integration Multiple language support (Spanish, French, Russian, Dutch, German, Italian, Catalan, English) Set primary and supported languages for each brand Restrict agent access (ticket scope) […]

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Your Best Evangelists Are Customers Who Used to Hate You

We live in a fast-paced world, and we all make mistakes. The best way to handle them is first to admit that the problems exist. Then we have to figure out the best way to fix them. Businesses, just like people, also make mistakes. In fact, it is probably true that some of your most […]

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