Entries by Sam

5 Easy & Effective Ways to Surpass Your Competition by Improving Your Customer Service

There are several things you can do improve your overall business in order to compete with your competition, but few of those methods are as powerful as improving your customer service. In addition to offering exemplary customer service software, Cayzu also specializes in offering exemplary professional advice on how you can leapfrog past your competition […]

Cayzu Helpdesk – Make your customers happy!

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Company Specific SLAs & 8 other Cayzu Help Desk Updates!

The Cayzu Help Desk team is pleased to announce its latest software update which includes 8 new features and enhancements! Here’s what’s been released: Ability to set specific SLAs per company Ability to forward a ticket reply to a 3rd party Enhanced ticket grid – Hover over to view a preview of the ticket Integrated spam […]

Cayzu Helpdesk – Make your customers happy!

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7 Tips To Get the Most Out Of Online Marketing For your SMB

The Internet may still be young, but online marketing is imperative to a highly successful businesses. Especially for small companies, a quality web presence can increase revenue by as much as 20 percent. Many enterprises aren’t making the most of their various internet platforms and customer service software, but with the right shifts, any company […]

Cayzu Helpdesk – Make your customers happy!

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6 Steps to Help You Recover From a Customer Service Mishap

Inevitably, you or one of your employees will have a mishap that can negatively impact the businesses relationship with clients. Though the incident may just be a misunderstanding, you need to be prepared with an action plan to deal with these situations. It is important to combine excellent customer service software with consistent step-by-step problem […]

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The Best of Cayzu Help Desk’s #HappyCustomers Blog (Part 4)

Here at Cayzu Help Desk, we’ve spent a lot of time researching the customer service and customer support markets to better enhance our customer service solution for you!   Here’s the latest and greatest of our past customer service blogs: Could your customers really hate you? 7 Reasons Why Your Customers Hate You Customers talking bad […]

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7 Resolutions for Increased Web Site Conversions

While there have never been more opportunities to turn help desk website visitors into loyal customers, you have to make sure your conversion strategy makes the most of those opportunities. Rather than feel bogged down and overwhelmed with your options. Cayzu is here to give you seven site conversion resolutions to implement this year. 1. Consider […]

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How to Build Your Customer Service Team

Having a dedicated team of Customer Service Representatives (CSR) will go far in helping improve your ability to provide reliable support services to your customers. No matter the experience and expertise of those working your cloud help desk, your customer satisfaction ratings will be low if you’re unable to properly manage their support work items. […]

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The Number One Help Desk Customer Service Improvement

The helpdesk is the sole point of contact for users and is quickly becoming the face of IT. As customer service solutions become more involved, representatives have to keep up with the spectrum of procedures and technologies required to provide adequate support. This makes knowledge management critical because it improves service quality and it lowers […]

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Why It’s More Important to Focus More on Customer Service and Less on Price

At Cayzu, we understand that your customers want to save as much as possible, but they also want to have a positive customer service experience. Focus more on improving your help desk capabilities and less on adjusting your prices to either beat or match those of your competitors. With a little insight, you’ll understand why. […]

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6 Steps to Bolstering Your First Response Support Services

If there’s one term that everyone dreads when it comes to support services issues, it’s “help desk.” Even those of us within the industry don’t want to have to deal with it. Why? Because reaching out to the help desk only happens after a customer has tried everything under the sun and then some to try to […]

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