Entries by Robin Young

How Do You Compete When the Largest Online Retailer Is Bent on Taking Over the World?

There shall be no name-dropping. Unless you’ve been living under a rock, you know the name of the largest online retailer. Years ago, mom-and-pop shops threw their collective arms up in the air when another retail giant opened up locations everywhere and put them out of business. Now, this is happening to online retailers. How […]

Cayzu Helpdesk – Make your customers happy!

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New Single Ticket Screen & 4 other Cayzu Help Desk Features

The Cayzu Help Desk team is excited to announce our latest feature release! Here’s what’s included: Newly designed single ticket screen Ability to create TAGS on the fly Ability to export TAGS from the ticket data export Expanded Assets to include more details Ability to customize folder icon colors – end user portal Bug fixes […]

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How to Keep Repeat Customers

Retaining current customers is of paramount importance to any company operating in the business-to-business sector, as it can be much cheaper to keep a customer than acquire a new one. This measurement of satisfaction is extremely relevant, as efforts to replace lost customers can significantly eat into your profit margin. While most organizations claim to […]

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Revamped End-User Portal + 5 other new Cayzu HelpDesk Features

The Cayzu Help Desk team is excited to announce our latest feature release! Here’s what’s included: Newly re-designed & revamped end-user customer portal Ability to create folders & sub folders for articles Integrated into Let’s Encrypt for quicker encryption of end-user portals New export item – Total billed time New export item – Groups New […]

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Ask These 5 Questions When Hiring Customer Support Specialists

Customers are the lifeblood of any company, as the revenue from repeat business is vital to survival. When it’s time to expand your team of customer-facing personnel, you should be careful to screen the people who will eventually represent your organization to the public and become your front line. While resumes and recommendations can help […]

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6 Rules for Small Business Success and Growth

Small business owners have 18 months on average to turn a solid profit. That might seem as if it’s a long time, but you should never rest on your laurels. Bloomberg reports that 80 percent of small businesses shutter their doors and windows within that 18-month period – a whopping 80 percent. How do you […]

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New Role & Report + 3 other new Cayzu Help Desk Features

The Cayzu Help Desk team is excited to announce the release of our latest features – Role & Reports plus more! New Role – Ability to Hide Recent Activity Automatic Encryption for all End-User Portal Sub-Domains of Cayzu New First Time Run Wizard Expanded the Ticket Report New Report – Recent Activity Misc. Optimisations & […]

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Round Robin Distribution, New Look +10 New Cayzu Features

The Cayzu Help Desk team is excited to announce our latest feature release! New look & feel for the Agent Portal (Phase 1) Round Robin (Automatic distribution of tickets) Enhanced Agent Collision Search now includes optional filters SSO added to the agent portal Integration into HubSpot CRM Push notifications added to the Android App Ability […]

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Weighing the Benefits and Concerns of Cloud Technology

As technology continues to change, some businesses are falling behind. Sometimes the lack of technology updates within small businesses is due to concerns over security, outages, and expenses. What exactly are the pros and cons of integrating a cloud helpdesk technology into your small business? Here we take a look at reasons small businesses are […]

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Low-Cost Marketing Strategies Have High-Value Results

Marketing has the potential to be the biggest expense on your monthly or annual operational budget but there is no denying that this is also one of the most valuable expenditures. Because marketing is so essential, many business leaders believe that it will naturally cost a lot of money to conduct. However, there are some […]

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