Entries by Robin Young

Integrated Customer Satisfaction Surveys & 7 other Cayzu Help Desk New Features

The Cayzu Help Desk team is excited to announce our latest feature release! Here’s what’s included: Integrated customer survey (CSAT) Integrated customer survey reporting Added ADFS 3.0 SSO support Added Azure SSO support Ability to specify the customer first name as a variable Ability to hide/default Subject and Description fields in custom forms Redesigned the […]

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Tips for Lasting Success in the Tech Industry

Businesses that specialize in customer service software can sometimes have a long road ahead of them when it comes to thriving and maintaining their handhold in the business sector. For that very reason, it never hurts to have a few solid tips on how to remain in the game and in the industry for the […]

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Small Business HR Mishaps to Sidestep

During the startup phases of getting your new business up and running, be sure you don’t neglect the finer parts of operating a business, like your human relations department. And because yours is a small company, you want to do everything possible to give yourself every advantage you’re owed. Here are a few HR mistakes […]

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Mobile Responsive End-User Portal + 7 Other New Cayzu Help Desk Features

The Cayzu Help Desk team is excited to announce our latest feature release! Here’s what’s included: Enhanced Mobile Friendliness for the End User Portal Added the ability to export contacts and companies to excel Added the ability to import assets via the API Enhanced the ticket import process via the API Enhanced granularity to what […]

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Pitfalls That Hamper Your Small Business Growth

If you’ve never started your own small customer support software business before, you can expect to make more than a few mistakes along the way. That being said, there are some mistakes that are more costly than others, and it’s best you not trip up yourself or the progress of your business by falling into […]

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Newly Revamped Multi-Ticket Screen + 7 Other New Cayzu Help Desk Features

The Cayzu Help Desk team is excited to announce our latest feature release! Here’s what’s included: Newly revamped multi-ticket screen Integration into SAML 2.0 (enhancing SSO) Enhanced SSO to now support independent configuration per brand Ability to notify/target specific agents when writing an internal note Enhanced the support widget – supports multiple forms and enhanced […]

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Boost Your Small Business by Boosting Your Small Business Work Environment

Boost Your Small Business by Boosting Your Small Business Work Environment As a small business owner, you’ve already got plenty of obstacles in front of you when it comes to fulfilling the true potential of your company and making the best it can be. While it’s most certainly a good idea to invest in solid […]

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How Do You Compete When the Largest Online Retailer Is Bent on Taking Over the World?

There shall be no name-dropping. Unless you’ve been living under a rock, you know the name of the largest online retailer. Years ago, mom-and-pop shops threw their collective arms up in the air when another retail giant opened up locations everywhere and put them out of business. Now, this is happening to online retailers. How […]

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New Single Ticket Screen & 4 other Cayzu Help Desk Features

The Cayzu Help Desk team is excited to announce our latest feature release! Here’s what’s included: Newly designed single ticket screen Ability to create TAGS on the fly Ability to export TAGS from the ticket data export Expanded Assets to include more details Ability to customize folder icon colors – end user portal Bug fixes […]

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How to Keep Repeat Customers

Retaining current customers is of paramount importance to any company operating in the business-to-business sector, as it can be much cheaper to keep a customer than acquire a new one. This measurement of satisfaction is extremely relevant, as efforts to replace lost customers can significantly eat into your profit margin. While most organizations claim to […]

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