Most customer service helpdesk calls end with the customer saying, “Okay, thank you.” It is what they say after the call terminates that reveals how the interaction went. It could …

In the simpler times of the past, business owners and customers developed personal relationships naturally. The butcher knew your name and what cuts you preferred. Your car mechanic likely understood …

The Cayzu Help Desk team is excited to announce our latest feature release! Here’s what’s included: Ability to Create Private Tickets Expanded Assignment Rules to Include Private Tickets Performance Improvements …

The Cayzu Help Desk team is excited to announce our latest feature release! Here’s what’s included: -Ability to sort Articles (FAQs) -Ability to enable CAPTCHA on the end user portal-Ability …

Businesses in today’s world often struggle to choose between cloud help desk software and an onsite solution. There are so many options available that it makes many IT professionals overwhelmed …

The Cayzu Help Desk team is excited to announce our latest feature release! Here’s what’s included: -Ability to assign a backup agent-Ability to view attachments after they are uploaded-Ability to …

Many companies are learning the hard way that how they treat customers impacts their bottom line. Poor help desk/customer service cost U.S. businesses more than $75 billion in 2018, an …

The Cayzu Help Desk team is excited to announce our latest feature release! Here’s what’s included: Integration into Microsoft Teams Added custom field(s) support into email templates Added the ability …

On a scale of 1 to 10, how is your customer service doing? If you can’t confidently answer that, with data to back it up, then you need to take …

The Cayzu Help Desk team is excited to announce our latest feature release! Here’s what’s included: New look & feel Facilitated navigation with paging Assignment rule used now in ticket’s …