Entries by Robin Young

Scheduled Exports , View Management & 12 other Cayzu Help Desk Features

The Cayzu Help Desk team is excited to announce our latest feature release! Here’s what’s included: Ability to schedule ticket data exports Ability to manage views Ability to merge across different requester’s Sort & stop functions added to assignment rules Private forms Consolidated view/edit for contacts Alphabet sorting added for contacts/companies Optimized “Create new ticket […]

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What Does Your Complete Hub for Customer Support Look Like?

The key to exceptional customer service is exceptional communication. To this end, it is important for companies to be available through their clients’ preferred methods of communication. With Cayzu’s Multi Channel platform, you can efficiently manage and respond to incoming messages from multiple communication portals. Email Tickets Communication rapidly deteriorates without organization to support it. […]

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A Closer Look at Hosted Help Desk Solutions

Customer service has always been a cornerstone of how business is done, and companies ignore this at their peril. Improving the delivery of customer service and the service experience overall should be a priority if you want to distinguish your company as a leader in your industry. There are many ways that company decision makers […]

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Integration with Zapier + 15 New Cayzu Help Desk Features

The Cayzu Help Desk team is excited to announce our latest feature release! Here’s what’s included: Integration with Zapier Integration with Apiant Integration with Cookiebot New search filters Assets can now be linked to forms Assets are now linked to tickets in the agent portal Added Blacklist/Whitelist management Exposed suspended tickets Added the ability to […]

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Are You Maximizing Your Customer Service on Social Media?

Technology allows companies to have more interaction with clients than ever before in history, and this comes with positives and negatives. Online forums are available at any hour of the day or night, and reviews are there for everybody to see. Your customers are talking about you on social media, and it’s important to find […]

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Integrated Customer Satisfaction Surveys & 7 other Cayzu Help Desk New Features

The Cayzu Help Desk team is excited to announce our latest feature release! Here’s what’s included: Integrated customer survey (CSAT) Integrated customer survey reporting Added ADFS 3.0 SSO support Added Azure SSO support Ability to specify the customer first name as a variable Ability to hide/default Subject and Description fields in custom forms Redesigned the […]

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Tips for Lasting Success in the Tech Industry

Businesses that specialize in customer service software can sometimes have a long road ahead of them when it comes to thriving and maintaining their handhold in the business sector. For that very reason, it never hurts to have a few solid tips on how to remain in the game and in the industry for the […]

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Small Business HR Mishaps to Sidestep

During the startup phases of getting your new business up and running, be sure you don’t neglect the finer parts of operating a business, like your human relations department. And because yours is a small company, you want to do everything possible to give yourself every advantage you’re owed. Here are a few HR mistakes […]

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Mobile Responsive End-User Portal + 7 Other New Cayzu Help Desk Features

The Cayzu Help Desk team is excited to announce our latest feature release! Here’s what’s included: Enhanced Mobile Friendliness for the End User Portal Added the ability to export contacts and companies to excel Added the ability to import assets via the API Enhanced the ticket import process via the API Enhanced granularity to what […]

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Pitfalls That Hamper Your Small Business Growth

If you’ve never started your own small customer support software business before, you can expect to make more than a few mistakes along the way. That being said, there are some mistakes that are more costly than others, and it’s best you not trip up yourself or the progress of your business by falling into […]

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