First and foremost, I am an advocate of good, old-fashioned customer service and customer support. I think brands should interact with customers on a personal level for numerous reasons. Other …

Everyone knows the old cliché that all great start-ups begin in someone’s garage.  My story is a bit different as it all began in my parent’s basement.  The year was …

This past April, a major American hosting company experienced a meltdown. Numerous dedicated servers were down for over eight hours, which affected tens of thousands of customers, including myself. Naturally, …

We have just released Cayzu Help Desk v2.0.1 – a new version of our cloud based help desk solution. There have been several changes to the product and I’d like …

As you’re growing your business, don’t forget to make sure that your employees are growing right along with it. Even though Cayzu specializes in streamlining your customer support system, we …

Let’s imagine that three people decide to start a company. Market buzz was slow to grow but before long this up and coming company developed a solid reputation for itself …

“The vision is really about empowering workers, giving them all the information about what’s going on so they can do a lot more than they’ve done in the past.” –Bill …

Let’s face it, everyone at one time or another has wished that they could tell that pain in the rear customer to go fly the proverbial kite!  I’m talking about …

To celebrate the 4th of July the team here at Cayzu Helpdesk thought it would be fun to create a post that would recap some of our past favourite blogs.  …

Small businesses are run with a lot of passion but frequently lack the employee numbers that allow for specialized team members. This means that help desk support agents and other …