As the market becomes more and more crowded with competing goods, consumer expectations for customer self-service are reaching new astronomical levels that no one could have ever expected. What’s worse, …

Customer complaints are inevitable, regardless of how you streamline your marketing techniques. With increased social media presence, more companies are realizing the benefits of a help desk to enable them …

Most companies advertise that they have excellent customer service—but how many actually do? Nobody wants to make promises to their customers that can’t be delivered on, but in many cases …

Easter is just around the corner, but small businesses all over the country are hard at work making sure their customers are happy. Happy customers are the keystone of success …

The cliché that “the Internet changed the way we do business” has been all but swept under the massive servers and supercomputers powering the rails and switching the tracks of …

Before the ubiquitous and virtually unanimous use of social media, online vendors could be lax with their responses to customers’ complaints, questions, and even to filling their orders and shipping …

This report looks into the issue of employee hiring, with an ultimate focus on what factors go into hiring in the area of customer service. The problem with hiring a …

Most businesses realize that good customer service is the lifeblood of the company.  Offering discounts, running promotions and cutting prices will definitely help generate new customers, but if you want …

Each year Software Advice speaks with thousands of small business professionals that are seeking customer service solutions. Recently, they analyzed a random sample of 385 small businesses to find out …