What's New @ Cayzu Help Desk

QuickBooks & Active Directory Integration Now Available – Cayzu Help Desk

The Cayzu Help Desk team is excited to announce our latest feature update! The release includes: Integration into Active Directory Integration into QuickBooks Online Ability to export custom fields for …

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Know your customers

How to Keep Your Customers Right Where They Are

Businesses can have the best products or services in their respective industries, but they likely aren’t going to be very successful if they’re unable to prevent customers from falling into …

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What's New @ Cayzu Help Desk

Agents Can Finally Create Tickets for Themselves + 7 Other Cayzu Help Desk Features

The Cayzu Help Desk team is excited to announce our latest update! The release includes: Enhanced Ticket History (Audit Log) Ability for Agents to Create Tickets for Themselves Ability to …

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Celebrate Customer Service Week

Service Champions! Why You Shouldn’t be Celebrating Customer Service Week, This Week

Are you puzzled yet? Why would Ben Puzzuoli @ Cayzu Help Desk, who is all about customer happiness, be telling me to NOT celebrate customer service week this week? Because …

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Acing Idea Execution as a Small Business

Acing Idea Execution as a Small Business

Conjuring up ideas that never come to fruition and spinning those ideas into tangible products and services are what separates successful businesses from those that struggle to get off of …

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self service

The Keys to Effective Customer Self-Service

Cayzu is all about helping companies help themselves with a full featured, cloud based helpdesk solution, and you might share this sentiment when it comes to customer self-service. But before …

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social media

3 Effective Ways to Combat the Decline in Social Media Customer Service

Cayzu wants you to not only have an effective helpdesk to provide your customers with exemplary service, we also want to keep you up-to-date on the latest news in the …

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Knowledge is power

How to Manage Your Knowledge to Grow your Power

Knowledge is indeed power, especially when it comes to beating your competitors. Cayzu creates customer support software to help you harness that knowledge, but there’s even more you can do …

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Trickle down effect of Customer Service

The Trickle-Down Effect of Customer Service

The most powerful of empires require equally powerful rulers who are able to inspire and lead. While you may not seek to have a business empire, you can still model …

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Boost your business

6 Ways to Boost the Customer Service Capabilities of Your Small to Medium Business

As the owner of a small- to medium-sized business, it’s essential that you use every tool at your disposal to take proper care of your customers. While Cayzu is here …

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