Entries by Robin Young

6 Rules for Small Business Success and Growth

Small business owners have 18 months on average to turn a solid profit. That might seem as if it’s a long time, but you should never rest on your laurels. Bloomberg reports that 80 percent of small businesses shutter their doors and windows within that 18-month period – a whopping 80 percent. How do you […]

Cayzu Helpdesk – Make your customers happy!

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New Role & Report + 3 other new Cayzu Help Desk Features

The Cayzu Help Desk team is excited to announce the release of our latest features – Role & Reports plus more! New Role – Ability to Hide Recent Activity Automatic Encryption for all End-User Portal Sub-Domains of Cayzu New First Time Run Wizard Expanded the Ticket Report New Report – Recent Activity Misc. Optimisations & […]

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Round Robin Distribution, New Look +10 New Cayzu Features

The Cayzu Help Desk team is excited to announce our latest feature release! New look & feel for the Agent Portal (Phase 1) Round Robin (Automatic distribution of tickets) Enhanced Agent Collision Search now includes optional filters SSO added to the agent portal Integration into HubSpot CRM Push notifications added to the Android App Ability […]

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Weighing the Benefits and Concerns of Cloud Technology

As technology continues to change, some businesses are falling behind. Sometimes the lack of technology updates within small businesses is due to concerns over security, outages, and expenses. What exactly are the pros and cons of integrating a cloud helpdesk technology into your small business? Here we take a look at reasons small businesses are […]

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Low-Cost Marketing Strategies Have High-Value Results

Marketing has the potential to be the biggest expense on your monthly or annual operational budget but there is no denying that this is also one of the most valuable expenditures. Because marketing is so essential, many business leaders believe that it will naturally cost a lot of money to conduct. However, there are some […]

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Two Essential Concerns for Anyone Scaling a Small Business

Small business owners might own and operate companies with a handful of employees, but these hard-working people never think small. As large as your dreams might be, you have to think carefully about scaling your organization to the next level of growth – after all, even one bad hire can cause serious problems for every […]

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Keeping Up With Customers’ Changing Needs – Are You Ready?

The many dimensions of company growth can be driven by a range of factors, including new and evolving customer needs. Often, a company discovers that helpdesk infrastructure is inadequate to meet customer needs only after multiple failures have occurred. These failures are not necessarily due to improper dispersal of resolution solutions and problem management; in […]

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Top 4 SEO Strategies for Small Businesses

Being a small brand doesn’t negate you from the benefits of SEO. In fact, you can even begin to compete with bigger brands when you optimize your website. Big brands might spend thousands of dollars on marketing, but small businesses can get a lot of search engine traffic when they spend their money wisely on […]

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Cayzu is recognized as a FrontRunner for Help Desk on Gartner’s 2017 Software Advice Quadrant

We are proud and excited to announce that Cayzu Help Desk was recognized as a FrontRunner for Help Desk software on Software Advice, powered by Gartner Methodology. With a Capability User Rating of 4.87 out of 5 and a Value User Rating of 4.93, Cayzu has been awarded a space in the Pacesetters square of the […]

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Automation using Custom Fields & More – New @Cayzu Help Desk

The Cayzu Help Desk team is excited to announce our latest automation feature release! The update includes: Ability to use Assignment Rules on Custom Fields New Exportable Data Points New Email Template – Changing Groups Bug fixes   Ability to use Assignment Rules on Custom Fields: Need to perform specific actions on an incoming ticket […]

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