Most businesses realize that good customer service is the lifeblood of the company.  Offering discounts, running promotions and cutting prices will definitely help generate new customers, but if you want …

Each year Software Advice speaks with thousands of small business professionals that are seeking customer service solutions. Recently, they analyzed a random sample of 385 small businesses to find out …

The Cayzu Help Desk team is pleased to announce its newest software update which includes 4 new features and functionality! Here’s what’s been released: Multiple Maibox support Ability to forward …

If you’re just starting a business in an industry where your customers have several other companies and brands to choose from, then you might have a tough time of attracting …

If you’re a small business owner and you haven’t already included a help desk solution with your business infrastructure, you may be doing yourself and your customers a great disservice. …

The Cayzu Help Desk team is pleased to announce its newest software update which is packed with over 15 new features and functionality! Here’s what’s been released: Custom Groups iPhone …

Do your customers hate you? Chances are there are several that do without you even knowing it! As a profitable business, you’ve amassed a thriving customer base, sales are up …

No matter if you follow all the rules, are open and honest and even go the extra mile for all your customers you’re bound to sooner or later get negative online …

As the year comes to an end, there is no better time to commit to grow your business through better customer service. These 20 quick tips will surely improve your …

What’s better than receiving during the holiday season?, Giving of course! Now when we say “giving”, we don’t mean that you need to go out and buy expensive or lavish …